Important Information Terms & Conditions

How to Book: To book, contact your licensed Travel Agent, visit www.driveaway.com.au or call DriveAway Holidays. Please note that verbal quotes are valid for 7 days and are in Australian Dollars. After 7 days, our system will automatically perform a re-quote at that day’s rates.

Deposit: Peugeot Leasing: $200 deposit per lease upon confirmation. All Other Products: Not required. Note: Supplier levied deposits may be required and will be advised at time of reservation.

Payment:

Car Rental: If the booking is made within 21 days of departure from Australia, full payment is required immediately. If the booking is made 22+ days outside of departure from Australia, full payment is required 21 days prior to departure from Australia. If full payment is not received within this time, DriveAway Holidays reserve the right to release the vehicle back to the supplier and to reprice. Full payment by credit card only is required at time of reservation for late bookings (within 4 days of departure from Australia). Any unpaid bookings will be auto-cancelled 3 days prior to collection.
Peugeot Leasing: DriveAway Holidays requires final payment for Peugeot Leasing 35 days prior to departure from Australia, unless specified otherwise. If for any reason final payment is not received by the due date, DriveAway Holidays reserve the right to treat the reservation as a cancellation.
Land Products: If the booking is made within 21 days of travel, full payment is required immediately, If the booking is made 22+ days outside of travel, payment requirements will be advised at time of reservation.
Motorhomes: Depending on the supplier, the full balance is due 4-8 weeks prior to departure from Australia. In some instances, the full payment may be required at the time of reservation. If for any reason full payment is not received by the due date, DriveAway Holidays reserves the right to release the vehicle back to the supplier and reprice.
Travel Agents Note: Payment by credit card is preferred. Alternatively you may pay by cheque, remit payment via Money Direct: group code DD payee code DA; Tias Tips: supplier code DASYD or eNett. Payment is also acceptable via EFT or direct deposit into the DriveAway bank account. Bank Details: ANZ Bank, BSB – 012330 Account – 215519184 Account Name – DriveAway Holidays.

Invoices: An invoice is sent upon confirmation of your reservation outlining all aspects of products booked. Confirmations are subject to unadvised changes in depot hours, fleet conditions, stop-sells and one way hires until full payment has been received.

Travel Documents: Once payment is received, a travel voucher will be issued. For special requests i.e. child seat, ski rack etc and /or specialty vehicles, a travel voucher is issued upon full payment and once confirmation has been received from the supplier. Please note vouchers are accountable documents and serve as exchange vouchers for products you have booked. Non-presentation of your vouchers may result in charges being applied locally. There are some instances however where documentation is not required. This will be advised at time of reservation.

Amendments: No charge, unless applied by the supplier. If an amendment occurs, DriveAway Holidays reserves the right to re-price. All amendments must be made directly with DriveAway Holidays. Conditions apply. In some cases, travel agent charges will also apply. Click here for Motorhome amendment conditions.

Reissue Fee: No charge, unless applied by the supplier.

Cancellations: No charge, unless applied by the supplier. In some cases, travel agent charges will also apply. Click here for Motorhome cancellation conditions.

Frequent Flyer Points: Not applicable on any DriveAway Holidays car rental rates and/or land products.

Refunds: Under normal conditions, no refund will be made on any part of a package provided and not used; this includes unused car rental days and unused coupons for open dated voucher programs. DriveAway Holidays does not authorise the employees of any supplier to promise refunds to clients.

Travel Insurance: We strongly recommend that you take out suitable travel insurance. Ask DriveAway Holidays for a DriveAway Excess Refund Cover rate to cover the car excess. Travel Insurance can be arranged through your Travel Agent.

Health and Immigration: Please ensure you comply with all passport, visa and health requirements necessary for the countries you wish to visit. DriveAway Holidays is not responsible for advising on passport, visa or health requirements. Your Travel Agent or doctor will be able to advise you.

CAR RENTAL

^Beat Price Guarantee: The competing quote/price must be from an Australian registered wholesaler for Australian or New Zealand residents only. DriveAway Holidays will match or beat any independently verifiable competitor price/quote for the same product. ‘Same product’ is same supplier, same SIPP code (car group), same inclusions, same dates and same pick up and drop off depots.

Latest Deals: DriveAway will always strive to obtain the best possible deal for its customer throughout the year. It is important to keep in contact with us for the most up-to-date offers. Refer to our online quoting system for the latest deals.

Rates do not include: Fuel, oil, tolls, Airport/City/ Ferry/Premium Location Fees where applicable; Insurance excess, Refundable security deposit; Vehicle License fees where applicable, Personal Accident Insurance, Additional and/or Young drivers charge; One way fees where applicable; Local Tax, Airport Fees and/or Administration Recovery Fees on additional charges paid locally.

Vehicle Type: All vehicles are reserved by group. Models shown are examples only and a similar vehicle may be supplied. Specific models and/or literage cannot be guaranteed.

Security Deposit: All car rental companies require a minimum of one internationally recognised credit card (Prestige/Luxury cars require two credit cards) for a security bond. Cash security deposits are possible in some instances but must be requested in advance. Strict conditions apply. Contact DriveAway Holidays for details.

Age Limit: Generally the minimum age is 21 years (30 years for some luxury vehicles) but can vary between car rental company and country. Maximum age limits apply in some countries. A young driver surcharge may apply. Please refer to applicable car rental page for details.

Drivers Qualifications: All drivers must hold a full valid drivers licence with a clean driving record for a minimum of one year. Some countries require a licence to be held for a longer period. A learner or provisional drivers licence is not accepted. An international licence is required for many countries including Austria, Belgium, Czech Republic, Germany, Greece, Italy, Poland and Spain. For a full list of countries, click here or ask at time of booking.

Fuel: Rates do not include fuel. Rental cars are supplied with a full tank of petrol on collection (exceptions apply). You are advised to refuel your car prior to return and maintain receipts to avoid refueling charges. Some companies may offer a pre-paid fuel option, which is a predetermined amount regardless of the amount of fuel remaining upon return of your vehicle. If accepted no refund is available.

Insurance Excess: In the event of theft or accidental damage to the vehicle, an excess will apply. Please refer to applicable car rental page for details. Adequate travel insurance is strongly recommended.

Excess Reduction: In some countries it is possible to purchase additional insurance to reduce the excess amount payable. If the additional cover is accepted, charges are non-refundable. Alternatively, ask DriveAway Holidays for a prepaid DriveAway Excess Refund Cover rate to cover the car excess.

Optional Accessories: Child seats, ski racks, snow chains, winter tyres, GPS etc should be requested at time of booking and subject to availability upon arrival. Additional fees apply and are paid locally. Full payment by credit card only is required at time of booking to request accessories.

One Way Rentals: If you return your vehicle to a different country than its origin, you will incur a one way fee. One way fees within the same country may also apply. Charges and conditions vary. Details will be advised at time of reservation. If you vary your drop off point, additional charges may apply.

Geographic Restrictions: It is important to advise your Travel Agent and/or DriveAway Holidays at time of booking if you intend to drive your rental car outside the country of rental as conditions and charges may apply. DriveAway Holidays takes no responsibility for problems occurring as a result of non-advice.

MOTORHOME RENTAL

Latest Deals: DriveAway will always strive to obtain the best possible deal for its customer throughout the year. It is important to keep in contact with us for the most up-to-date offers.

Rates do not include: Fuel, oil, tolls, Airport/City/Ferry/Premium Location Fees where applicable; Insurance excess, Refundable security deposit; Vehicle License fees where applicable, Personal Accident Insurance, Additional and/or Young drivers charge; One way fees where applicable; Transfers to/from pick-up/drop-off depot unless specified otherwise; Local Tax on additional charges paid locally.

Vehicle Type: All vehicles are reserved by group unless specified otherwise. Models shown are examples only and a similar vehicle may be supplied. Specific models and/or literage cannot be guaranteed.

Security Deposit: All motorhome companies require a minimum of one internationally recognised credit card for a security bond. Cash security deposits are possible in some instances but must be requested in advance. Strict conditions apply. Contact DriveAway Holidays for details.

Age Limit: Generally the minimum age is 21 years but can vary between motorhome company and country. Maximum age limits apply in some countries. A young driver surcharge may apply. Please refer to applicable car rental page for details.

Insurance Excess: In the event of theft or accidental damage to the vehicle, an excess will apply. Please refer to applicable motorhome page for details. Adequate travel insurance is strongly recommended.

Excess Reduction: In some countries it is possible to purchase additional insurance to reduce the excess amount payable. If the additional cover is accepted, charges are non-refundable.

Optional Accessories: Child seats, snow chains, camping table and chairs etc should be requested at time of booking and subject to availability upon arrival. Additional fees apply and are paid locally.

Fair Rates: Some products charge higher rates/supplements during special events, festival time or weekends. The applicable dates and rates will be advised at time of inquiry or booking or in rare cases upon confirmation.

Images: Whilst every effort has been made to give accurate images, these are provided as a guide only and actual décor, layout and configuration cannot be guaranteed.

PEUGEOT LEASING

Click here

ACCOMMODATION & LAND PRODUCTS

Minimum Booking Requirements: Any non-car products i.e. hotels, transfers and sightseeing must be booked with a minimum purchase of $100.

Room Type and Bedding: All hotel prices are based on the lowest category room type available at each hotel unless otherwise specified. Hotel rooms in the UK and Europe are often converted apartment buildings or heritage buildings and therefore rooms are generally smaller and may vary in size from room to room. Single rooms in these cases are generally much smaller than a twin room. The standard of accommodation is generally lower, particularly 2 star budget hotels (which are usually quite basic) in comparison to the same standard of hotel in Australia or Asia. Hotel rooms in the USA, Hawaii and Canada are of similar standard to those in Australia with a twin room usually comprising of two double beds and mostly allowing up to four people (adults or children) to share a room. All special requests will be relayed i.e. double bed, non-smoking or interconnecting rooms etc (requests are never guaranteed).

Child Policy: Where children are free in existing or extra bed, generally breakfast is not included. If children are charged, the rate may include breakfast however this will be clarified at time of booking.

Child Bedding: Child prices are based on a child or in some cases children sharing a room with 2 adults in existing bedding (which may only be one double bed or 2 single beds). A rollaway bed or sofa bed may be provided by the hotel.

Fair Rates: Some hotels charge higher rates/supplements during special events, festival time or weekends. The applicable dates and rates will be advised at time of inquiry or booking or in rare cases upon confirmation.

Hotel Images: Whilst every effort has been made to give accurate hotel room images, these are provided as a guide only and actual décor, layout and configuration cannot be guaranteed. City Maps: City maps are not to scale. Hotel and car depot locations are shown as a guide only.

AIRFARES

Airfare: Airfare price protection can only be guaranteed upon booking followed by full payment. Conditions apply for credit car payments made on air components.

RESPONSIBILITY AND LIABILITY

Responsibility: Vehicle specifications, photographic illustrations, rates, terms and conditions and additional information contained in this brochure are correct at time of issue but are subject to change and /or variation without notice. Full payment is required to ensure against variation of the rates due to foreign currency fluctuations. Liability: DriveAway Holidays and its employees and agents, shall not be liable for injury, damage, loss, accident, delay or irregularity, additional expense or liability occasioned to any generality of the foregoing; either due to the act, neglect or otherwise from acts of God, dangerous incidents in the air, land or sea, breakdown in machinery or equipment, force majeure or acts of the defacto, Governments or authorities, wars whether declared or otherwise, riots, strikes, insurrections, theft, pilferage, epidemics, quarantine, medical, custom or other regulations, dissatisfaction with any service provided, and inaccuracy or misdescription contained in the brochure to which these terms and conditions relate, delays and cancellations or changes in itinerary or schedules or over booking, improper or any act, neglect, default or otherwise of the service providers, their servants or agents or any other person. This agreement is governed in all respects by the law of the state of New South Wales and any legal action arising under this agreement shall be litigated only in the appropriate Court having jurisdiction in that State. DriveAway Holidays is a fully licensed Travel Agent with I.A.T.A. Accreditation. A member of the Travel Compensation Fund (TCF), The Australian Federation of Travel Agents Limited (AFTA) and the Council of Australian Tour Operators (CATO). DriveAway Holidays is a partner in the Charter for Safe Travel, a joint initiative between the Department of Foreign Affairs and Trade (DFAT) and the Australian travel industry.

Brochure Validity: 2008/09 – Please refer to applicable page for specific details.
Date of issue: 19 December 2007.