Motorhome Supplier Amendment & Cancellation Fees
Motorhome Rentals
Australia
AutoRent Hertz Tasmania
Amendment: No amendment fees apply, however if changing the collection date, the new rate will apply.
Cancellation:
- If cancelled 31+ days prior to pick-up: AUD500 deposit
- If cancelled 30-7 days prior to pick-up: AUD500 deposit + AUD200
- If cancelled 6 to 1 day prior to pick-up: AUD500 deposit + 50% of Rental
- If cancelled on day of pick-up or no-show: 100% of Rental
- No refund for late departure or early return
Valid for collections: 01 November 2011 - 30 April 2013
Apollo Australia (Flex Program)
Amendment: Amendments to the booking will be calculated by using either the original flex rate or the flex rate that is valid at the time of the booking change, depending on whichever rate is higher. Refer to DriveAway Holidays for full details.
Cancellation:
- If cancelled 25 days prior to pick-up and 7 days or more after the booking date: AUD500 deposit + AUD250
- If cancelled 24-7 days prior to pick-up: AUD500 deposit + 20% of Rental, minimum AUD250
- If cancelled 6-1 day prior to pick-up: AUD500 deposit + 50% of Rental, minimum AUD250
- If cancelled on day of pick-up or no-show: 100% of Rental
- No refund for late departure or early return
Valid for collections: 01 November 2011 - 31 March 2013
Backpacker Australia
Amendment: All amendments to bookings are subject to availability of vehicle and/or package. Different rates may apply based on the amendment made. Refer to DriveAway Holidays for full details.
Cancellation:
- If cancelled 22 days prior to pick-up: AUD500 deposit
- If cancelled 21-7 days prior to pick-up: AUD500 deposit + 20% of Rental
- If cancelled 6 to 1 day prior to pick-up: AUD500 deposit + 50% of Rental
- If cancelled on day of pick-up or no-show: 100% of Rental
- No refund for late departure or early return
Valid for collections: 01 January 2012 - 31 March 2013
Britz Australia
Amendment: All amendments to bookings are subject to availability of vehicle and/or package. Different rates may apply based on the amendment made. Refer to DriveAway Holidays for full details.
Cancellation:
- If cancelled 22 days prior to pick-up: AUD500 deposit
- If cancelled 21-7 days prior to pick-up: AUD500 deposit + 20% of Rental
- If cancelled 6 to 1 day prior to pick-up: AUD500 deposit + 50% of Rental
- If cancelled on day of pick-up or no-show: 100% of Rental
- No refund for late departure or early return
Valid for collections: 01 November 2011 - 31 March 2013
Maui Australia
Amendment: All amendments to bookings are subject to availability of vehicle and/or package. Different rates may apply based on the amendment made. Refer to DriveAway Holidays for full details.
Cancellation:
- If cancelled up to 22 days prior to pick-up: AUD500 deposit
- If cancelled 21-7 days prior to pick-up: AUD500 deposit + 20% of Rental
- If cancelled 6-1 day prior to pick-up: AUD500 deposit + 50% of Rental
- If cancelled on day of pick-up or no-show: 100% of Rental
- No refund for late departure or early return
Valid for collections: 01 November 2011 - 31 March 2013

New Zealand:
Alpha Campervans New Zealand
Amendment: Depending on the amendment, amendment fees are charged after the booking has been confirmed. All amendments to bookings are subject to availability of vehicle and/or package. Different rates may apply based on the amendment made. Refer to DriveAway Holidays for full details.
Cancellation:
- If cancelled 24-7 days prior to pick-up: AUD500 deposit + 25% of Rental.
- If cancelled 6-1 day prior to pick-up: AUD500 deposit + 50% of Rental.
- If cancelled on day of pick-up or no-show: 100% of Rental
- No refund for late departure or early return
Valid for collections: 01 November 2011 - 30 September 2013
Apollo New Zealand (Flex Program)
Amendment: Amendments to the booking will be calculated by using either the original flex rate or the flex rate that is valid at the time of the booking change, depending on whichever rate is higher. Refer to DriveAway Holidays for full details.
Cancellation:
- If cancelled 25 days prior to pick-up and 7 days or more after the booking date: AUD500 deposit + AUD250
- If cancelled 24-7 days prior to pick-up: AUD500 deposit + 20% of Rental, minimum NZD250.
- If cancelled 6-1 day prior to pick-up: AUD500 deposit + 50% of Rental, minimum NZD250.
- If cancelled on day of pick-up or no-show: 100% of Rental
- No refund for late departure or early return
Valid for collections: 01 November 2011 - 31 March 2013
Britz New Zealand
Amendment: All amendments to bookings are subject to availability of vehicle and/or package. Different rates may apply based on the amendment made. Refer to DriveAway Holidays for full details.
Cancellation:
- If cancelled 22+ days prior to pick-up: AUD500 deposit
- If cancelled 21-7 days prior to pick-up: AUD500 deposit + 20% of Rental
- If cancelled 6-1 day prior to pick-up: AUD500 deposit + 50% of Rental
- If cancelled on day of pick-up or no-show: 100% of Rental
- No refund for late departure or early return
Valid for collections: 01 November 2011 - 31 March 2013
Maui New Zealand
Amendment: All amendments to bookings are subject to availability of vehicle and/or package. Different rates may apply based on the amendment made. Refer to DriveAway Holidays for full details.
Cancellation:
- If cancelled 22+ days prior to pick-up: AUD500 deposit
- If cancelled 21-7 days prior to pick-up: AUD500 deposit + 20% of Rental
- If cancelled 6-1 day prior to pick-up: AUD500 deposit + 50% of Rental
- If cancelled on day of pick-up or no-show: 100% of Rental
- No refund for late departure or early return
Valid for collections: 01 November 2011 - 31 March 2013
United Campervans New Zealand
Amendment: Depending on the amendment, amendment fees are charged after the booking has been confirmed. All amendments to bookings are subject to availability of vehicle and/or package. Different rates may apply based on the amendment made. Refer to DriveAway Holidays for full details.
Cancellation:
- If cancelled 24-7 days prior to pick-up: AUD500 deposit + 25% of Rental.
- If cancelled 6-1 day prior to pick-up: AUD500 deposit + 50% of Rental.
- If cancelled on day of pick-up or no-show: 100% of Rental
- No refund for late departure or early return
Valid for collections: 01 November 2011 - 30 September 2013

France
Avis Car-Away France
Amendment: Depending on the amendment, fees may apply. If changing the collection date, the new rate will apply.
Cancellation:
- If cancelled 45 days or more prior to departure: AUD500 deposit + EUR100
- If cancelled 45-30 days prior to departure: AUD500 deposit + 30% of rental
- If cancelled 29 to 1 day prior to pick-up: 100% of rental
- If cancelled on day of pick-up or no-show: 100% of rental
- No refund for late departure or early return
Valid for collections: 01 November 2011 - 31 December 2012
McRent France
Amendment: Amendment fees are charged after the booking has been confirmed. Charge is EUR27 per change. If an amendment takes place and the duration of the motorhome rental reduces or there is a change in season, change in location and/or change in vehicle type, the cancellation fees below will apply. Amendments are not accepted three days or less prior to the departure date. For example when the duration is reduced; if you had a 20 day booking which is amended to a 15 day booking, the client just has to pay the certain percentage of the cancellation fee on the 5 days they reduced the rental for.
Cancellation:
- If cancelled 50+ days or more prior to departure: AUD500 deposit + 10% of rental price
- If cancelled 15-49 days prior to departure: AUD500 deposit + 50% of rental price
- If cancelled 14-1 days prior to departure: AUD500 deposit + 80% of rental price
- If cancelled on departure day or no-show: 95% of rental price
- No refund for late departure or early return
Valid for collections: 01 November 2011 - 31 December 2012

Germany
McRent Germany
Amendment: Amendment fees are charged after the booking has been confirmed. Charge is EUR21 per change. If an amendment takes place and the duration of the motorhome rental reduces or there is a change in season, change in location and/or change in vehicle type, the cancellation fees below will apply. Amendments are not accepted three days or less prior to the departure date. For example when the duration is reduced; if you had a 20 day booking which is amended to a 15 day booking, the client just has to pay the certain percentage of the cancellation fee on the 5 days they reduced the rental for.
Cancellation:
- If cancelled 50+ days or more prior to departure: AUD500 deposit + 20% of rental price
- If cancelled 15-49 days prior to departure: AUD500 deposit + 50% of rental price
- If cancelled 14-1 days prior to departure: AUD500 deposit + 80% of rental price
- If cancelled on departure day or no-show: 95% of rental price
- No refund for late departure or early return
Valid for collections: 01 November 2011 - 31 December 2012

Netherlands
McRent Netherlands
Amendment: Amendment fees are charged after the booking has been confirmed. Charge is EUR27 per change. If an amendment takes place and the duration of the motorhome rental reduces or there is a change in season, change in location and/or change in vehicle type, the cancellation fees below will apply. Amendments are not accepted three days or less prior to the departure date. For example when the duration is reduced; if you had a 20 day booking which is amended to a 15 day booking, the client just has to pay the certain percentage of the cancellation fee on the 5 days they reduced the rental for.
Cancellation:
- If cancelled 50+ days or more prior to departure: AUD500 deposit + 10% of rental price
- If cancelled 15-49 days prior to departure:AUD500 deposit + 50% of rental price
- If cancelled 14-1 days prior to departure: AUD500 deposit + 80% of rental price
- If cancelled on departure day or no-show: 95% of rental price
- No refund for late departure or early return
Valid for collections: 01 November 2011 - 31 December 2012

Portugal
McRent Portugal
Amendment: Amendment fees are charged after the booking has been confirmed. Charge is EUR21 per change. If an amendment takes place and the duration of the motorhome rental reduces or there is a change in season, change in location and/or change in vehicle type, the cancellation fees below will apply. Amendments are not accepted three days or less prior to the departure date. For example when the duration is reduced; if you had a 20 day booking which is amended to a 15 day booking, the client just has to pay the certain percentage of the cancellation fee on the 5 days they reduced the rental for.
Cancellation:
- If cancelled 50+ days or more prior to departure: AUD500 deposit + 15% of rental price
- If cancelled 15-49 days prior to departure: AUD500 deposit + 50% of rental price
- If cancelled 14-1 days prior to departure: AUD500 deposit + 80% of rental price
- If cancelled on departure day or no-show: 95% of rental price
- No refund for late departure or early return
Valid for collections: 01 November 2011 - 31 December 2012

Spain
McRent Spain
Amendment: Amendment fees are charged after the booking has been confirmed. Charge is EUR22 per change. If an amendment takes place and the duration of the motorhome rental reduces or there is a change in season, change in location and/or change in vehicle type, the cancellation fees below will apply. Amendments are not accepted three days or less prior to the departure date. For example when the duration is reduced; if you had a 20 day booking which is amended to a 15 day booking, the client just has to pay the certain percentage of the cancellation fee on the 5 days they reduced the rental for.
Cancellation:
- If cancelled 50+ days or more prior to departure: AUD500 deposit + 10% of rental price
- If cancelled 15-49 days prior to departure: AUD500 deposit + 50% of rental price
- If cancelled 14-1 days prior to departure: AUD500 deposit + 80% of rental price
- If cancelled on departure day or no-show: 95% of rental price
- No refund for late departure or early return
Valid for collections: 01 November 2011 - 31 December 2012

Italy:
McRent Italy
Amendment: Amendment fees are charged after the booking has been confirmed. Charge is EUR21 per change. If an amendment takes place and the duration of the motorhome rental reduces or there is a change in season, change in location and/or change in vehicle type, the cancellation fees below will apply. Amendments are not accepted three days or less prior to the departure date. For example when the duration is reduced; if you had a 20 day booking which is amended to a 15 day booking, the client just has to pay the certain percentage of the cancellation fee on the 5 days they reduced the rental for.
Cancellation:
- If cancelled 50+ days or more prior to departure: AUD500 deposit + 10% of rental price
- If cancelled 15-49 days prior to departure: AUD500 deposit + 50% of rental price
- If cancelled 14-1 days prior to departure: AUD500 deposit + 80% of rental price
- If cancelled on departure day or no-show: 95% of rental price
- No refund for late departure or early return
Valid for collections: 01 November 2011 - 31 December 2012

United Kingdom
Amber Leisure
Amendment: Depending on the amendment, fees may apply. If changing the collection date, the new rate will apply.
Cancellation:
- If cancelled 6+ weeks prior to departure: AUD500 deposit + Supplier Booking deposit of approx. 50%
- If cancelled 6-2 weeks prior to departure: AUD500 deposit + 50% of rental
- If cancelled 2 weeks or less prior to departure or no-show: 100% of rental
- No refund for late departure or early return
Valid for collections: 01 November 2011-31 October 2012
Just Go
Amendment: Depending on the amendment, fees may apply. If changing the collection date, the new rate will apply.
Cancellation:
- If cancelled 6+ weeks prior to departure: AUD500 deposit + Supplier Booking deposit of approx. 20%.
- If cancelled 6-2 weeks prior to departure: AUD500 deposit + 50% of rental
- If cancelled 2 weeks or less prior to departure or no-show: 100% of rental
- No refund for late departure or early return
Valid for collections: 01 November 2011-31 August 2012

Ireland:
Bunk Campers
Amendment: N/A
Cancellation:
- If cancelled 6+ weeks prior to departure: AUD500 deposit + 20% of rental
- If cancelled 6-4 weeks prior to departure: AUD500 deposit + 50% of rental
- If cancelled 4 weeks or less prior to departure or a no-show: 100% of rental
- No refund for late departure or early return
Valid for collections: 01 November 2011-31 December 2012

USA
Apollo USA (Flex Program)
Amendment: Amendments to the booking will be calculated by using either the original flex rate or the flex rate that is valid at the time of the booking change, depending on whichever rate is higher. Refer to DriveAway Holidays for full details.
Cancellation:
- If cancelled 45 nights or more prior to pick-up and 7 nights or more after the booking date: AUD500 deposit + USD250.
- If cancelled 44 to 8 nights prior to pick-up AUD500 deposit + 50% of Rental, minimum USD250.
- If cancelled 7 to 4 nights prior to pick-up AUD500 deposit + 75% of Rental, minimum USD250.
- If cancelled 3 to 1 day of pick-up or no-show 100% of Rental plus one way fees (if applicable)
- No refund for late departure or early return
Valid for collections 01 September 2011 - 31 March 2013
Cruise America USA (Flex Program)
Amendment: 1st amendment - No charge from supplier. 2nd AND subsequent amendments - USD50 per aspect, per change. For example, if the client changes the vehicle type as well as the dates, two amendment fees will apply. As usual, reservation changes are subject to availability and Flex Plan Reservation Change Rules where the higher flex rate shall apply. For a full list of the Flex Plan Reservation Change Rules, refer to DriveAway Holidays.
Cancellation:
- If cancelled 46 days or more prior to departure: AUD500 deposit
- If cancelled 45-16 days prior to departure: AUD500 deposit + USD400
- If cancelled 15-1 days prior to departure: AUD500 deposit + USD750
- If cancelled on departure day or no-show: 100% of package
- No refund for late departure or early return
Road Bear USA
Amendment: 1st amendment - No charge from supplier. 2nd AND subsequent amendments - USD50 /amendment.
Cancellation:
- If cancelled 60+ calendar days or more prior to departure: AUD500 deposit + USD100 plus one way fee if applicable (suppliers discretion regarding the one way fee).
- If cancelled 59-30 calendar days prior to departure: AUD500 deposit + 20% of nightly rental charge plus one way fee if applicable.
- If cancelled 29-15 calendar days prior to departure: AUD500 deposit + 50% of nightly rental charge plus one way fee if applicable.
- If cancelled 14-1 calendar days prior to departure: 100% of nightly rental charge plus one way fee if applicable.
- If cancelled on departure day or no-show: 100% of booking plus one way fee if applicable.
- No refund for late departure or early return
Valid for collections 01 November 2011 - 31 October 2012

Canada
Cruise Canada (Flex Program)
Amendment: 1st amendment - No charge from supplier. 2nd AND subsequent amendments - USD50 per aspect, per change. For example, if the client changes the vehicle type as well as the dates, two amendment fees will apply. As usual, reservation changes are subject to availability and Flex Plan Reservation Change Rules where the higher flex rate shall apply. For a full list of the Flex Plan Reservation Change Rules, refer to DriveAway Holidays.
Cancellation:
- If cancelled 46 days or more prior to departure: AUD500 deposit
- If cancelled 45-16 days prior to departure: AUD500 deposit + CAD400
- If cancelled 15-1 days prior to departure: AUD500 deposit + CAD750
- If cancelled on departure day or no-show: 100% of package
- No refund for late departure or early return
Valid for collections 01 November 2011 - 31 October 2012
CanaDream
Amendment: Fees may apply.
Cancellation:
- Booked & cancelled within 5 days: AUD500 deposit
- If cancelled over 30 days prior to departure: AUD500 deposit + CAD75
- If cancelled 30-15 days prior to departure: AUD500 deposit + CAD250
- If cancelled 14-8 days prior to departure: AUD500 deposit + CAD500
- If cancelled 7 days, on departure day or no-show: 100% of total charges
- No refund for late departure or early return
Valid for collections 01 November 2011 - 31 October 2012

Last updated: 19 January 2012. All information is correct at time of print & subject to change without notice. In some cases, Travel Agent charges will also apply. For DriveAway Holidays' Motorhome Terms & Conditions, click here.