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Motorhome Supplier Amendment & Cancellation Fees

Motorhome Rentals

Australia Germany Italy Canada
New Zealand Ireland Spain USA
France United Kingdom Portugal  

Australia

AutoRent Hertz Tasmania

Amendment: No amendment fees apply, however if changing the collection date, the new rate will apply.

Cancellation:

  • If cancelled 31+ days prior to pick-up: AUD500 deposit
  • If cancelled 30-7 days prior to pick-up: AUD500 deposit + AUD200
  • If cancelled 6 to 1 day prior to pick-up: AUD500 deposit + 50% of Rental
  • If cancelled on day of pick-up or no-show: 100% of Rental
  • No refund for late departure or early return

Valid for collections: 01 November 2011 - 30 April 2013

Apollo Australia (Flex Program)

Amendment: Amendments to the booking will be calculated by using either the original flex rate or the flex rate that is valid at the time of the booking change, depending on whichever rate is higher. Refer to DriveAway Holidays for full details.

Cancellation:

  • If cancelled 25 days prior to pick-up and 7 days or more after the booking date: AUD500 deposit + AUD250
  • If cancelled 24-7 days prior to pick-up: AUD500 deposit + 20% of Rental, minimum AUD250
  • If cancelled 6-1 day prior to pick-up: AUD500 deposit + 50% of Rental, minimum AUD250
  • If cancelled on day of pick-up or no-show: 100% of Rental
  • No refund for late departure or early return

Valid for collections: 01 November 2011 - 31 March 2013

Backpacker Australia

Amendment: All amendments to bookings are subject to availability of vehicle and/or package. Different rates may apply based on the amendment made. Refer to DriveAway Holidays for full details.

Cancellation:

  • If cancelled 22 days prior to pick-up: AUD500 deposit
  • If cancelled 21-7 days prior to pick-up: AUD500 deposit + 20% of Rental
  • If cancelled 6 to 1 day prior to pick-up: AUD500 deposit + 50% of Rental
  • If cancelled on day of pick-up or no-show: 100% of Rental
  • No refund for late departure or early return

Valid for collections: 01 January 2012 - 31 March 2013

Britz Australia

Amendment: All amendments to bookings are subject to availability of vehicle and/or package. Different rates may apply based on the amendment made. Refer to DriveAway Holidays for full details.

Cancellation:

  • If cancelled 22 days prior to pick-up: AUD500 deposit
  • If cancelled 21-7 days prior to pick-up: AUD500 deposit + 20% of Rental
  • If cancelled 6 to 1 day prior to pick-up: AUD500 deposit + 50% of Rental
  • If cancelled on day of pick-up or no-show: 100% of Rental
  • No refund for late departure or early return

Valid for collections: 01 November 2011 - 31 March 2013

Maui Australia

Amendment: All amendments to bookings are subject to availability of vehicle and/or package. Different rates may apply based on the amendment made. Refer to DriveAway Holidays for full details.

Cancellation:

  • If cancelled up to 22 days prior to pick-up: AUD500 deposit
  • If cancelled 21-7 days prior to pick-up: AUD500 deposit + 20% of Rental
  • If cancelled 6-1 day prior to pick-up: AUD500 deposit + 50% of Rental
  • If cancelled on day of pick-up or no-show: 100% of Rental
  • No refund for late departure or early return

Valid for collections: 01 November 2011 - 31 March 2013


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New Zealand:

Alpha Campervans New Zealand

Amendment: Depending on the amendment, amendment fees are charged after the booking has been confirmed. All amendments to bookings are subject to availability of vehicle and/or package. Different rates may apply based on the amendment made. Refer to DriveAway Holidays for full details.

Cancellation:

  • If cancelled 24-7 days prior to pick-up: AUD500 deposit + 25% of Rental.
  • If cancelled 6-1 day prior to pick-up: AUD500 deposit + 50% of Rental.
  • If cancelled on day of pick-up or no-show: 100% of Rental
  • No refund for late departure or early return

Valid for collections: 01 November 2011 - 30 September 2013

Apollo New Zealand (Flex Program)

Amendment: Amendments to the booking will be calculated by using either the original flex rate or the flex rate that is valid at the time of the booking change, depending on whichever rate is higher. Refer to DriveAway Holidays for full details.

Cancellation:

  • If cancelled 25 days prior to pick-up and 7 days or more after the booking date: AUD500 deposit + AUD250
  • If cancelled 24-7 days prior to pick-up: AUD500 deposit + 20% of Rental, minimum NZD250.
  • If cancelled 6-1 day prior to pick-up: AUD500 deposit + 50% of Rental, minimum NZD250.
  • If cancelled on day of pick-up or no-show: 100% of Rental
  • No refund for late departure or early return

Valid for collections: 01 November 2011 - 31 March 2013

Britz New Zealand

Amendment: All amendments to bookings are subject to availability of vehicle and/or package. Different rates may apply based on the amendment made. Refer to DriveAway Holidays for full details.

Cancellation:

  • If cancelled 22+ days prior to pick-up: AUD500 deposit
  • If cancelled 21-7 days prior to pick-up: AUD500 deposit + 20% of Rental
  • If cancelled 6-1 day prior to pick-up: AUD500 deposit + 50% of Rental
  • If cancelled on day of pick-up or no-show: 100% of Rental
  • No refund for late departure or early return

Valid for collections: 01 November 2011 - 31 March 2013

Maui New Zealand

Amendment: All amendments to bookings are subject to availability of vehicle and/or package. Different rates may apply based on the amendment made. Refer to DriveAway Holidays for full details.

Cancellation:

  • If cancelled 22+ days prior to pick-up: AUD500 deposit
  • If cancelled 21-7 days prior to pick-up: AUD500 deposit + 20% of Rental
  • If cancelled 6-1 day prior to pick-up: AUD500 deposit + 50% of Rental
  • If cancelled on day of pick-up or no-show: 100% of Rental
  • No refund for late departure or early return

Valid for collections: 01 November 2011 - 31 March 2013

United Campervans New Zealand

Amendment: Depending on the amendment, amendment fees are charged after the booking has been confirmed. All amendments to bookings are subject to availability of vehicle and/or package. Different rates may apply based on the amendment made. Refer to DriveAway Holidays for full details.

Cancellation:

  • If cancelled 24-7 days prior to pick-up: AUD500 deposit + 25% of Rental.
  • If cancelled 6-1 day prior to pick-up: AUD500 deposit + 50% of Rental.
  • If cancelled on day of pick-up or no-show: 100% of Rental
  • No refund for late departure or early return

Valid for collections: 01 November 2011 - 30 September 2013


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France

Avis Car-Away France

Amendment: Depending on the amendment, fees may apply. If changing the collection date, the new rate will apply.

Cancellation:

  • If cancelled 45 days or more prior to departure: AUD500 deposit + EUR100
  • If cancelled 45-30 days prior to departure: AUD500 deposit + 30% of rental
  • If cancelled 29 to 1 day prior to pick-up: 100% of rental
  • If cancelled on day of pick-up or no-show: 100% of rental
  • No refund for late departure or early return

Valid for collections: 01 November 2011 - 31 December 2012

McRent France

Amendment: Amendment fees are charged after the booking has been confirmed. Charge is EUR27 per change. If an amendment takes place and the duration of the motorhome rental reduces or there is a change in season, change in location and/or change in vehicle type, the cancellation fees below will apply. Amendments are not accepted three days or less prior to the departure date. For example when the duration is reduced; if you had a 20 day booking which is amended to a 15 day booking, the client just has to pay the certain percentage of the cancellation fee on the 5 days they reduced the rental for.

Cancellation:

  • If cancelled 50+ days or more prior to departure: AUD500 deposit + 10% of rental price
  • If cancelled 15-49 days prior to departure: AUD500 deposit + 50% of rental price
  • If cancelled 14-1 days prior to departure: AUD500 deposit + 80% of rental price
  • If cancelled on departure day or no-show: 95% of rental price
  • No refund for late departure or early return

Valid for collections: 01 November 2011 - 31 December 2012


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Germany

McRent Germany

Amendment: Amendment fees are charged after the booking has been confirmed. Charge is EUR21 per change. If an amendment takes place and the duration of the motorhome rental reduces or there is a change in season, change in location and/or change in vehicle type, the cancellation fees below will apply. Amendments are not accepted three days or less prior to the departure date. For example when the duration is reduced; if you had a 20 day booking which is amended to a 15 day booking, the client just has to pay the certain percentage of the cancellation fee on the 5 days they reduced the rental for.

Cancellation:

  • If cancelled 50+ days or more prior to departure: AUD500 deposit + 20% of rental price
  • If cancelled 15-49 days prior to departure: AUD500 deposit + 50% of rental price
  • If cancelled 14-1 days prior to departure: AUD500 deposit + 80% of rental price
  • If cancelled on departure day or no-show: 95% of rental price
  • No refund for late departure or early return

Valid for collections: 01 November 2011 - 31 December 2012


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Netherlands

McRent Netherlands

Amendment: Amendment fees are charged after the booking has been confirmed. Charge is EUR27 per change. If an amendment takes place and the duration of the motorhome rental reduces or there is a change in season, change in location and/or change in vehicle type, the cancellation fees below will apply. Amendments are not accepted three days or less prior to the departure date. For example when the duration is reduced; if you had a 20 day booking which is amended to a 15 day booking, the client just has to pay the certain percentage of the cancellation fee on the 5 days they reduced the rental for.

Cancellation:

  • If cancelled 50+ days or more prior to departure: AUD500 deposit + 10% of rental price
  • If cancelled 15-49 days prior to departure:AUD500 deposit + 50% of rental price
  • If cancelled 14-1 days prior to departure: AUD500 deposit + 80% of rental price
  • If cancelled on departure day or no-show: 95% of rental price
  • No refund for late departure or early return

Valid for collections: 01 November 2011 - 31 December 2012


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Portugal

McRent Portugal

Amendment: Amendment fees are charged after the booking has been confirmed. Charge is EUR21 per change. If an amendment takes place and the duration of the motorhome rental reduces or there is a change in season, change in location and/or change in vehicle type, the cancellation fees below will apply. Amendments are not accepted three days or less prior to the departure date. For example when the duration is reduced; if you had a 20 day booking which is amended to a 15 day booking, the client just has to pay the certain percentage of the cancellation fee on the 5 days they reduced the rental for.

Cancellation:

  • If cancelled 50+ days or more prior to departure: AUD500 deposit + 15% of rental price
  • If cancelled 15-49 days prior to departure: AUD500 deposit + 50% of rental price
  • If cancelled 14-1 days prior to departure: AUD500 deposit + 80% of rental price
  • If cancelled on departure day or no-show: 95% of rental price
  • No refund for late departure or early return

Valid for collections: 01 November 2011 - 31 December 2012


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Spain

McRent Spain

Amendment: Amendment fees are charged after the booking has been confirmed. Charge is EUR22 per change. If an amendment takes place and the duration of the motorhome rental reduces or there is a change in season, change in location and/or change in vehicle type, the cancellation fees below will apply. Amendments are not accepted three days or less prior to the departure date. For example when the duration is reduced; if you had a 20 day booking which is amended to a 15 day booking, the client just has to pay the certain percentage of the cancellation fee on the 5 days they reduced the rental for.

Cancellation:

  • If cancelled 50+ days or more prior to departure: AUD500 deposit + 10% of rental price
  • If cancelled 15-49 days prior to departure: AUD500 deposit + 50% of rental price
  • If cancelled 14-1 days prior to departure: AUD500 deposit + 80% of rental price
  • If cancelled on departure day or no-show: 95% of rental price
  • No refund for late departure or early return

Valid for collections: 01 November 2011 - 31 December 2012


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Italy:

McRent Italy

Amendment: Amendment fees are charged after the booking has been confirmed. Charge is EUR21 per change. If an amendment takes place and the duration of the motorhome rental reduces or there is a change in season, change in location and/or change in vehicle type, the cancellation fees below will apply. Amendments are not accepted three days or less prior to the departure date. For example when the duration is reduced; if you had a 20 day booking which is amended to a 15 day booking, the client just has to pay the certain percentage of the cancellation fee on the 5 days they reduced the rental for.

Cancellation:

  • If cancelled 50+ days or more prior to departure: AUD500 deposit + 10% of rental price
  • If cancelled 15-49 days prior to departure: AUD500 deposit + 50% of rental price
  • If cancelled 14-1 days prior to departure: AUD500 deposit + 80% of rental price
  • If cancelled on departure day or no-show: 95% of rental price
  • No refund for late departure or early return

Valid for collections: 01 November 2011 - 31 December 2012


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United Kingdom

Amber Leisure

Amendment: Depending on the amendment, fees may apply. If changing the collection date, the new rate will apply.

Cancellation:

  • If cancelled 6+ weeks prior to departure: AUD500 deposit + Supplier Booking deposit of approx. 50%
  • If cancelled 6-2 weeks prior to departure: AUD500 deposit + 50% of rental
  • If cancelled 2 weeks or less prior to departure or no-show: 100% of rental
  • No refund for late departure or early return

Valid for collections: 01 November 2011-31 October 2012

Just Go

Amendment: Depending on the amendment, fees may apply. If changing the collection date, the new rate will apply.

Cancellation:

  • If cancelled 6+ weeks prior to departure: AUD500 deposit + Supplier Booking deposit of approx. 20%.
  • If cancelled 6-2 weeks prior to departure: AUD500 deposit + 50% of rental
  • If cancelled 2 weeks or less prior to departure or no-show: 100% of rental
  • No refund for late departure or early return

Valid for collections: 01 November 2011-31 August 2012


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Ireland:

Bunk Campers

Amendment: N/A

Cancellation:

  • If cancelled 6+ weeks prior to departure: AUD500 deposit + 20% of rental
  • If cancelled 6-4 weeks prior to departure: AUD500 deposit + 50% of rental
  • If cancelled 4 weeks or less prior to departure or a no-show: 100% of rental
  • No refund for late departure or early return

Valid for collections: 01 November 2011-31 December 2012


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USA

Apollo USA (Flex Program)

Amendment: Amendments to the booking will be calculated by using either the original flex rate or the flex rate that is valid at the time of the booking change, depending on whichever rate is higher. Refer to DriveAway Holidays for full details.

Cancellation:

  • If cancelled 45 nights or more prior to pick-up and 7 nights or more after the booking date: AUD500 deposit + USD250.
  • If cancelled 44 to 8 nights prior to pick-up AUD500 deposit + 50% of Rental, minimum USD250.
  • If cancelled 7 to 4 nights prior to pick-up AUD500 deposit + 75% of Rental, minimum USD250.
  • If cancelled 3 to 1 day of pick-up or no-show 100% of Rental plus one way fees (if applicable)
  • No refund for late departure or early return

Valid for collections 01 September 2011 - 31 March 2013

Cruise America USA (Flex Program)

Amendment: 1st amendment - No charge from supplier. 2nd AND subsequent amendments - USD50 per aspect, per change. For example, if the client changes the vehicle type as well as the dates, two amendment fees will apply. As usual, reservation changes are subject to availability and Flex Plan Reservation Change Rules where the higher flex rate shall apply. For a full list of the Flex Plan Reservation Change Rules, refer to DriveAway Holidays.

Cancellation:

  • If cancelled 46 days or more prior to departure: AUD500 deposit
  • If cancelled 45-16 days prior to departure: AUD500 deposit + USD400
  • If cancelled 15-1 days prior to departure: AUD500 deposit + USD750
  • If cancelled on departure day or no-show: 100% of package
  • No refund for late departure or early return
Road Bear USA

Amendment: 1st amendment - No charge from supplier. 2nd AND subsequent amendments - USD50 /amendment.

Cancellation:

  • If cancelled 60+ calendar days or more prior to departure: AUD500 deposit + USD100 plus one way fee if applicable (suppliers discretion regarding the one way fee).
  • If cancelled 59-30 calendar days prior to departure: AUD500 deposit + 20% of nightly rental charge plus one way fee if applicable.
  • If cancelled 29-15 calendar days prior to departure: AUD500 deposit + 50% of nightly rental charge plus one way fee if applicable.
  • If cancelled 14-1 calendar days prior to departure: 100% of nightly rental charge plus one way fee if applicable.
  • If cancelled on departure day or no-show: 100% of booking plus one way fee if applicable.
  • No refund for late departure or early return

Valid for collections 01 November 2011 - 31 October 2012


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Canada

Cruise Canada (Flex Program)

Amendment: 1st amendment - No charge from supplier. 2nd AND subsequent amendments - USD50 per aspect, per change. For example, if the client changes the vehicle type as well as the dates, two amendment fees will apply. As usual, reservation changes are subject to availability and Flex Plan Reservation Change Rules where the higher flex rate shall apply. For a full list of the Flex Plan Reservation Change Rules, refer to DriveAway Holidays.

Cancellation:

  • If cancelled 46 days or more prior to departure: AUD500 deposit
  • If cancelled 45-16 days prior to departure: AUD500 deposit + CAD400
  • If cancelled 15-1 days prior to departure: AUD500 deposit + CAD750
  • If cancelled on departure day or no-show: 100% of package
  • No refund for late departure or early return

Valid for collections 01 November 2011 - 31 October 2012

CanaDream

Amendment: Fees may apply.

Cancellation:

  • Booked & cancelled within 5 days: AUD500 deposit
  • If cancelled over 30 days prior to departure: AUD500 deposit + CAD75
  • If cancelled 30-15 days prior to departure: AUD500 deposit + CAD250
  • If cancelled 14-8 days prior to departure: AUD500 deposit + CAD500
  • If cancelled 7 days, on departure day or no-show: 100% of total charges
  • No refund for late departure or early return

Valid for collections 01 November 2011 - 31 October 2012


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Last updated: 19 January 2012. All information is correct at time of print & subject to change without notice. In some cases, Travel Agent charges will also apply. For DriveAway Holidays' Motorhome Terms & Conditions, click here.

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