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Important Information Terms & Conditions

GENERAL

Who we are: DAH Holdings Pty Ltd ABN 67 107 041 912 (“DriveAway Holidays”) is a licensed Travel Agent with I.A.T.A. Accreditation and is a member of the Travel Compensation Fund (TCF), The Australian Federation of Travel Agents Limited (AFTA) and the Council of Australian Tour Operators (CATO).

Application: These terms and conditions apply to any contract made between DriveAway Holidays and any person (referred to as the “Customer”) purchasing goods or services referred to on this website from DriveAway Holidays.

How to Book: Contact your licensed Travel Agent, visit www.driveaway.com.au or call DriveAway Holidays.

Quotes: Car Rental and Peugeot Leasing quotes are valid for 7 days and are in Australian Dollars. After 7 days, our system will automatically perform a re-quote at that day’s rates. Motorhome quotes are valid for 3 days and are in Australian Dollars. After 3 days, our system will automatically perform a re-quote at that day’s rates.

Deposit: Supplier levied deposits may be required and/or may be non-refundable; this information will be advised at time of reservation.

Car Rental - No deposit required.
Peugeot Leasing - A AUD250 deposit is required at the time of reservation to secure your booking if made outside of 6 weeks of collection. This deposit is non-refundable if the booking is cancelled within 6 weeks of collection.
Motorhomes - A non-refundable AUD500 deposit is required at the time of reservation for all bookings made outside of 9 weeks of collection.

Payment:

Car Rental –
1. Payment is due 30 days from booking date for collections outside of 60+ days of confirmation.
2. Payment is due 7 days from booking date for collections within 30-59 days of confirmation.
3. Payment is due 2 days from booking date for collections within 8-29 days of confirmation.
4. Payment is due immediately for bookings within 7 days of confirmation.
Any unpaid bookings will be autocancelled 7 days prior to collection.
Peugeot Leasing – DriveAway Holidays requires final payment for Peugeot Leasing 6 weeks prior to departure from Australia, unless specified otherwise. If for any reason final payment is not received by the due date, DriveAway Holidays reserve the right to treat the reservation as a cancellation.
Motorhomes – DriveAway Holidays requires final payment 9 weeks prior to departure from Australia. For all Australian motorhome rentals, final payment is required 9 weeks prior to collection. For all reservations inside 9 weeks of departure/collection date, final payment will be required at time of reservation. If for any reason full payment is not received by the due date, DriveAway Holidays reserve the right to treat the reservation as a cancellation.
Travel Agents Note: Payment by credit card is preferred. Alternatively you may pay by cheque, remit payment via Tias Tips: supplier code DASYD or eNett - 200061. Payment is also acceptable via EFT or direct deposit into the DriveAway bank account. Bank Details: Citibank, BSB – 242000 Account – 232805005 Account Name – DAH Holdings.

Invoices: An invoice is sent upon confirmation of your reservation outlining all aspects of products booked. Confirmations are subject to unadvised changes in depot hours, fleet conditions, stopsells and one way hires until full payment has been received.

Travel Documents: Once payment is received, a travel voucher will be issued. For special requests e.g. child seat, ski rack etc and /or specialty vehicles, a travel voucher is issued upon full payment and once confirmation has been received from the supplier. Please note vouchers are accountable documents and serve as exchange vouchers for products you have booked. Non-presentation of your vouchers may result in charges being applied locally. There are some instances however where documentation is not required. This will be advised at time of reservation.

Amendments: No charge, unless applied by the supplier. If an amendment occurs, DriveAway Holidays reserves the right to re-price. All amendments must be made directly with DriveAway Holidays. Conditions apply. In some cases, travel agent charges will also apply. Click here for Motorhome amendment conditions.

Reissue Fee: No charge, unless applied by the supplier.

Cancellations: Car Hire - No charge if the booking is cancelled prior to collection. In some cases supplier levied fees and/or travel agent charges may apply. If a booking is cancelled after collection or is a ‘no-show’, a cancellation fee of AUD110 plus supplier levied fees (if applicable) will be charged. Click here for Motorhome cancellation conditions.

Frequent Flyer Points: Not applicable on any DriveAway Holidays products.

Refunds: No refund will be made on any part of a package provided and not used; this includes unused car rental / motorhome rental days and Peugeot Leasing. DriveAway Holidays does not authorise the employees of any supplier to promise refunds to clients.

Travel Insurance: We strongly recommend that you take out suitable travel insurance with maximum rental vehicle excess cover. Alternatively, ask DriveAway Holidays for a DriveAway Hire Car Excess Insurance rate to cover the rental vehicle excess amount. Travel Insurance can be arranged through your Travel Agent.

Health and Immigration: Please ensure you comply with all passport, visa and health requirements necessary for the countries you wish to visit. DriveAway Holidays is not responsible for advising on passport, visa or health requirements. Your Travel Agent or doctor will be able to advise you

CAR RENTAL

^Beat Price Guarantee: Refer to the Beat Rate Policy.

Latest Deals: DriveAway will always strive to obtain the best possible deal for its customers throughout the year. It is important to keep in contact with us for the most up-to-date offers. Refer to our car rental specials page for the latest deals. You can sign up for our online newsletter for special offers and deals, become a fan of DriveAway on Facebook or follow DriveAway Holidays on Twitter.

Rates do not include: Fuel; Oil; Tolls; Optional accessories; Airport/City/Railway/Ferry/Premium Location Fees where applicable; Insurance excess; Refundable security deposit; Vehicle License fees where applicable; Personal Accident Insurance; Additional drivers; Young/Senior driver surcharges; One way fees where applicable; Local Tax, Airport Fees and/or Administration Recovery Fees on additional charges paid locally; Flat or damaged tyres; Fines or penalties due to traffic violations; Loss or theft of vehicle keys and transponder card; Theft of personal belongings inside the vehicle.

Vehicle Type: All vehicles are reserved by group. Models shown are examples only and a similar vehicle may be supplied. Specific models and/or literage cannot be guaranteed.

Winter Tyres: In some countries it is a requirement by law that all vehicles are equipped with winter tyres. DriveAway Holidays recommends that winter tyres are fitted on vehicles between November to April when driving to the German, Austrian, Swiss and Northern Italian Alps. Contact DriveAway Holidays for full details.

Security Deposit: All car rental companies require a minimum of one internationally recognised credit card (Prestige/Luxury cars require two credit cards) for a security bond. Cash security deposits are possible in some instances but must be requested in advance. Strict conditions apply. Contact DriveAway Holidays for details.

Age Limit: Generally the minimum age is 21 years (30 years for some luxury vehicles) but can vary between car rental company and country. Maximum age limits apply in some countries. A young/senior driver surcharge may apply. Please refer to applicable car rental page for details.

Drivers Qualifications: All drivers must hold a full valid drivers licence with a clean driving record for a minimum of one year. Some countries require a licence to be held for a longer period. A learner or provisional drivers licence is not accepted. An international licence is required for many countries including Austria, Belgium, Czech Republic, Germany, Greece, Italy, Poland and Spain. For a full list of countries, click here or ask at time of booking.

Fuel: Rates do not include fuel. Rental cars are supplied with a full tank of petrol on collection (exceptions apply). You are advised to refuel your car prior to return and maintain receipts to avoid refueling charges. Some companies may offer a pre-paid fuel option, which is a predetermined amount regardless of the amount of fuel remaining upon return of your vehicle. If accepted no refund is available.

Insurance Excess: In the event of theft or accidental damage to the vehicle, an excess will apply. Please refer to applicable car rental page for details. Adequate travel insurance is strongly recommended.

Excess Reduction: In some countries it is possible to purchase additional insurance to reduce the excess amount payable. If the additional cover is accepted, charges are non-refundable. Alternatively, ask DriveAway Holidays for a prepaid DriveAway Hire Car Insurance rate to cover the car excess.

Optional Accessories: Child seats, ski racks, snow chains, winter tyres, GPS etc should be requested at time of booking and subject to availability upon arrival. Additional fees apply and are paid locally.

One Way Rentals: If you return your vehicle to a different location than its origin (be it international or domestic), you will incur a one way fee. One way fees within the same country may also apply. Charges and conditions vary between suppliers and car types. Details will be advised at time of reservation. If you vary your drop off point, additional charges may apply.

Geographic Restrictions: It is important to advise your Travel Agent and/or DriveAway Holidays at time of booking if you intend to drive your rental car outside the country of rental as conditions and charges may apply. DriveAway Holidays takes no responsibility for problems occurring as a result of non-advice.

DRIVEAWAY HIRE CAR EXCESS INSURANCE

Information: Any information previously provided to you on DriveAway Hire Car Excess Insurance is only a summary of the benefits, please read the following carefully and seek clarification if you do not understand any points.

Financial Services Guide: The insurance policy has been arranged by Scott & Broad Pty Ltd AFSL 237827. We recommend you read the Financial Services Guide which was provided with your quotation. You can also view a copy here.

Scott & Broad: Any advice by Scott & Broad is of a general nature as your current objectives, financial situation or needs have not been considered.

Product Disclosure Statement: The DriveAway Hire Car Excess Insurance is managed by Accident & Health International Underwriting Pty Limited, ABN 26 053 335 952, AFSL 238261 and underwritten by CGU Insurance Limited, ABN 27 004 478 371, AFSL 238291. We recommend you read the Product Disclosure Statement which was provided with your quotation. You can also view a copy here.

Cooling Off Period: The product has a 14 day cooling off period which enables you to walk away from the transaction should you be unhappy with any aspect of the coverage arranged. Note you cannot use this cooling off period if you have commenced the hiring of the vehicle, the policy has already expired or if there has been a claim made under the policy.

Age Limit: There is no cover for anyone who has reached the age of eighty-five (85) years or older.

What is Covered: DriveAway Hire Car Excess Insurance will cover you for damage and theft excess costs incurred up to AUD5,000 through Accident & Health International Underwriting Pty Ltd AFSL 238261.

Not Covered: Additional supplier charges including stamp duty, administration fees, Premium Location Charge and applicable taxes on these items. In common with most car rental suppliers, DriveAway Hire Car Excess Insurance does not cover damage to windows, wheels, tyres, the roof, underside & interior of the vehicle, towing charges or damage/theft caused negligently, wilfully or recklessly.

Off Road: DriveAway Hire Car Excess Insurance does not cover claims where the vehicle (including 4 wheel drives) is taken off road or on unsealed surfaces.

Driver Negligence: DriveAway Hire Car Excess Insurance does not cover driver negligence whereby the driver is under the infl uence of alcohol or other substances. In addition, the driver of the vehicle must meet the requirements of the car rental supplier.

Theft: Theft covers the vehicle only, not personal contents.

Lost/Damaged Keys: In the event that keys are lost and/or damaged you will be liable for replacement costs. Further costs may be applicable if the lost keys are directly related to the theft of the vehicle.

Local Excess Reduction: Supplier excess reduction options may be available directly from a supplier at an additional cost. If the renter accepts any excess reduction offered by the supplier they are not entitled to a refund from Accident & Health International Underwriting Pty Ltd AFSL 238261.

Unused Days: DriveAway Hire Car Excess Insurance is pre-paid and is non-refundable for unused days.

PEUGEOT LEASING

View Peugoet Leasing Terms and Conditions here.

MOTORHOMES

View Motorhome Rental Terms and Conditions here.

Liability

Liability: Certain provisions of the Competition and Consumer Act (including, without limitation, the Australian Consumer Law) and other State, Territory or Commonwealth laws in Australia, as amended or replaced from time to time, (collectively “ACL”) apply to the operation of these terms and conditions and provide consumers (as that expression is used in the ACL) and others with certain rights (referred to collectively as the “consumer guarantees”) in relation to goods or services purchased by those persons. Other than consumer guarantees, which are not excluded, modified or restricted by this provision, DriveAway Holidays does not give any guarantee or warranty or make any representation of any kind, express or implied, with respect to the supply by DriveAway Holidays or others of any goods or services on this website.

Other than in respect of goods or services supplied to consumers or goods or services that are of a kind ordinarily acquired for personal, domestic or household use or consumption, DriveAway Holidays’ liability for the breach of any condition or warranty, whether express or implied (other than warranties or conditions in relation to title, encumbrances and quiet possession) is limited, at DriveAway Holidays’ option, to:

in the case of goods; the replacement of the goods, the supply of equivalent goods, the repair of the goods, the payment of the cost of replacing the goods or of acquiring equivalent goods; or
in the case of services; the supplying of the services again or the payment of the cost of having the services supplied again.

Subject to rights that the Customer may have under the ACL, which are not excluded, modified or restricted by this provision, DriveAway Holidays is not liable to the Customer or any other person, whether in contract, tort or otherwise, for any loss or damages (including without limitation specific, indirect, consequential or economic loss) howsoever caused arising from any event.

Notwithstanding anything contained on this website, nothing in these terms and conditions:

excludes, restricts or modifies or purports to have the effect of excluding, restricting or modifying any condition or warranty that is implied by, or consumer guarantee specified by, the ACL or DriveAway Holiday’s liability under any such condition, warranty or guarantee; or
gives rise to any liability on the Customer’s part or qualifies DriveAway Holiday’s liability in circumstances where DriveAway Holidays is in breach of these terms and conditions, including any conditions or warranties implied, or consumer guarantees specified, by the ACL.

Responsibility for Information and supply of goods or services by Third Parties

Responsibility for Information: Vehicle specifications, photographs, illustrations, third party charges, third party conditions and information relating to goods or services provided by third parties contained on this website (collectively “Information”) are provided by third parties to DriveAway Holidays. All Information is subject to change without notice. The Customer must not rely on this Information. Any descriptions of the goods or services of any third parties in the Information is by way of identification only and the use or reliance on that description by any person shall not constitute any contract between that person and DriveAway Holidays as a sale by description. The Customer must make their own independent enquiries and investigations and undertake their own assessment of any Information before deciding whether or not the goods or services referred to in the Information are suitable for the requirements of the Customer.

Supply of Goods or Services by Third Parties: The goods and services identified on this website may be provided by a third party. In order for the Customer to obtain goods and services provided by a third party, the Customer may be required by that third party to agree to, and be bound by, terms and conditions that are specified by that third party. Any person intending to enter into an agreement with a third party must make their own independent enquiries and assessments in relation to the effect of the terms and conditions of that agreement before doing so. Subject to rights that the Customer may have under the ACL, which are not excluded, modified or restricted by this provision, the Customer acknowledges and agrees that DriveAway Holidays has no control over and no responsibility for any terms and conditions agreed between the Customer and a third party.

Governing Law

These terms and conditions are governed in all respects by the law of the State of New South Wales and the Customer irrevocably submits to the non-exclusive jurisdiction of the Courts of New South Wales and the Federal Court of Australia.

Last updated: 23 January 2012. All information is correct at time of print & subject to change without notice.