HertzHertz Australia Car Hire - Terms & Conditions


KEY FACTS ABOUT YOUR RENTAL

This summary aims to help you understand what is included or excluded in your rental and the options available to enhance your journey. Please ask our counter staff if you need further clarification.


IMPORTANT INFORMATION

Damage to Vehicle You are responsible for any loss or damage to the vehicle (and related losses and fees) during the rental even if it is not your fault, subject to some exceptions. The maximum amount you must pay is the Accident Damage Excess (ADE) per incident. You can use some of the Optional Renter Protection Services to reduce or eliminate this liability. However, if the loss or damage is caused by the vehicle being used for a Prohibited Use, you are responsible for the loss or damage up to the full value of the vehicle (and related losses and fees) and third party property damage. You cannot rely on any Optional Renter Protections Services you may have purchased to reduce this liability. See Damage and Loss on page 11 for details.
Prohibited Use Prohibited Use includes driving recklessly and striking an overhead object, driving on unsealed roads or failing to safeguard the vehicle (eg. leaving keys in vehicle) or if the vehicle is driven by an unauthorised driver. See page 7 for full list of Prohibited Uses.
Optional Renter Protection Services You may reduce the ADE by purchasing Accident Excess Reduction (AER), or eliminate the ADE by purchasing SuperCover or Maximum Protection Cover (MAX). You may also reduce the ADE for standalone damage to the vehicle’s windscreen, windows, wheels or tyres only by purchasing Glass & Tyres (G&T). However, if the vehicle is used for a Prohibited Use, you cannot rely on AER, MAX, SuperCover or G&T or any other Optional Renter Protection Service to reduce or eliminate your liability. See page 12 for details of the Optional Renter Protection Services.
Personal Possessions in the Vehicle Hertz is not responsible for any loss or damage to your and your passenger’s personal possessions in the vehicle, even in the event of an accident or theft of the vehicle. You can obtain cover for this loss or damage by purchasing Personal Accident/Personal Effects Cover (PA/PE). PA/PE cover is issued by a third party and not by Hertz. See page 12 under Optional Renter Protection Services for details of the Personal Accident/Personal Effects cover.
Pick Up You should check the vehicle for damage before you drive away and record any variations on the Vehicle Condition Report in conjunction with a Hertz Staff Member. You are invited to take a time stamped photograph of the relevant pre-existing damage before leaving the rental location and show a Hertz representative on return.
Roadside Assistance We provide basic roadside assistance with the vehicle. It will not cover you for assistance required for incidents that are your fault (eg. running out of fuel, lost keys or locking keys in the vehicle). You can purchase Premium Roadside Assistance Cover (PRAC) to cover these incidents.
Return You may incur additional charges if you return the vehicle at a different time or place to that agreed with us or if it is in an excessively dirty or smelly condition. Smoking in the vehicle will incur an extra charge.
Out of Hours Return If we agree to you returning outside location hours, please be aware that you will be responsible for the vehicle until our staff regain possession of the vehicle when the location re-opens.

CONTACTS AND REMEDIES

  1. You may check with our location staff at end of rental or telephone Hertz at any time using the number on the back of this Rental Terms booklet.
  2. Post rental, you may contact Hertz Customer Services during office hours (using the number on the back of this Rental Terms booklet) and our team will help resolve any issues.
  3. If we are unable to resolve your issue to your satisfaction, you may contact the ACCC or your local state or territory consumer protection agency.

WHAT IS INCLUDED IN THE RENTAL RATE

Kilometre You may have limited kilometres depending on your pick up location. If a limit on distance applies, the daily kilometre allowance will be shown on your Rental Agreement and may vary based on the type of vehicle and the rental location. If you exceed this daily allowance, a charge may apply for the distance covered.
Accident Damage Excess (ADE) Your liability for loss or damage to the vehicle is limited to the ADE unless the vehicle is used for a Prohibited Use.
Fuel Your rental is provided with a full tank of fuel. You can either return the vehicle full or pay for us to refill the tank for you at the rate shown on your Rental Agreement.
Breakdown Roadside Assistance There is a basic breakdown service included in your rental to cover call outs for mechanical faults and accidents where you are not at fault.

WHAT IS NOT INCLUDED IN THE RENTAL RATE

You have the option to add the following items to your rental for an additional charge:

  • Additional driver: We will need to see their drivers licence.
  • Additional equipment: Hertz GPS and Child seats.
  • Fuel Purchase Option: You may choose to pay for a whole tank of fuel in advance so you don’t need to fill the tank on return (although no refund will be given for any unused fuel).
  • Half Tank Option: Travelling a short distance, at selected locations you may choose to pay for a half tank of fuel in advance so you don’t need to fill the tank on return (although no refund will be given for any unused fuel).

You have the option to purchase Optional Renter Protection Services for an additional charge to your rental to reduce or eliminate your liability to Hertz for loss or damage to the vehicle (provided you do not use the vehicle for a Prohibited Use) and for other cover and purposes depending on the services you select:

  • SuperCover: You can reduce the ADE to zero and in addition you will also benefit from:
    • Maximum Protection Cover
    • Premium Roadside Assistance Cover (PRAC)
    • Personal Accident/Personal Effects cover (PA/PE)
    • Glass & Tyres Cover (G&T)
    • No Young Driver Surcharge
    • Fees waived in respect of:
      • Hertz Claims Management Fee
      • External Damage Assessment Fee
      • Additional Driver Fee
      • Early Return Fee
      • Towing Fee
      • Location Fee
      • Infringement Processing Fee
  • Maximum Protection Cover: You can reduce the ADE to zero and in addition you will also benefit from:
    • Glass & Tyres Cover (G&T)
    • Fees waived in respect of Hertz Claims Management Fee and External Damage Assessment Fee
  • Accident Excess Reduction: You can reduce the ADE to a lower amount as stated in your Rental Agreement.
  • Glass & Tyres cover: You can eliminate your liability for standalone damage to the vehicle’s windscreen, windows, wheels and tyres.
  • Personal Accident/Personal Effects Cover: You can obtain cover for loss or damage to you and your passengers’ possessions in the vehicle and also obtain cover for death, injury and medical expenses to you when using the vehicle. PA/PE Cover is issued by a third party, see page 12 for further details.
  • Premium Roadside Assistance Cover: You can buy additional cover for the call out costs relating to incidents that are your fault, including for running out of fuel, lost keys or keys locked in the vehicle.
  • Toll Cover: You can pre-pay your toll charges incurred during your rental for a daily flat fee as advised at the time of reservation.

A range of fees and charges may apply to your rental (see Annexure 1 (Charges Explained)). The amounts may be specified in the Rental Agreement provided to you on pick up.

We do not cover you for:

  • Parking and traffic fines you incur on your trip.
  • Private parking charges.
  • Road tolls (unless you have purchased Toll Cover).
We will pass on notices for the fines and parking charges to you, and also charge a Processing Fee (unless you have purchased SuperCover). Toll charges will be charged (unless you have purchased Toll Cover), and we will also charge a Processing Fee. These charges will be processed to your Card.


BASICS


AGREEMENT

The Agreement is made with Hertz Australia Pty Ltd ABN 31 004 407 087 of 15th Floor, 636 St Kilda Road, Melbourne, Victoria 3004, or, if a Hertz sub-licensee is identified on the Rental Agreement, that sub-licensee (Hertz or we).

The Agreement is governed by the laws of Victoria, Australia. If any term is illegal or unenforceable, that term is severed from the Agreement and the remaining terms continue to apply.


RESPONSIBILITY


Ours:

Yours:


Please read the Agreement carefully to understand your obligations in full.


DISPUTES


We aim to resolve all complaints and disputes amicably, within 15 business days.

For further information regarding our disputes process contact:

Refer to Annexure 6 (Contacts) for a list of contacts.


PRIVACY



LONGER TERM RENTALS

Where your rental is 30 days or longer you will be invoiced at the end of each 30 day period automatically or at any time agreed with Hertz. Additional funds to cover the cost of your Rental Agreement will be collected for each 30 day period.


TERMINATION OF RENTAL AGREEMENT


PICK UP


CHARGES

IMPORTANT!

We typically reserve an amount on your credit card (or take a deposit) at least equal to the estimated charges plus a security bond (amount is shown on your Rental Agreement). This may be released (or refunded) on return of the vehicle following payment of the rental charges. For a further explanation on the Rental Agreement charges, discuss with the location staff at time of pick-up or check online before travelling at www.hertz.com.au/qr


VEHICLE


PROHIBITED USES

If the vehicle is used for a Prohibited Use, we may terminate the Agreement and take the vehicle back at any time at your expense. If the Prohibited Use has caused, or contributed to, loss or damage to the vehicle, you are liable to us for that loss or damage up to the full value of the vehicle and related losses and fees as explained in the ‘Damage and Loss’ section on page 11.

Prohibited Uses of a vehicle are:

IMPORTANT!

Alpine Regions:

  • the vehicle should not be driven in the snow without the permission of Hertz. Specifically the vehicle should not be driven above the snow line in:
    • New South Wales (being Jindabyne);
    • Victoria (being Bright), or
    • Tasmania.


IMPORTANT!

If the vehicle is used for a Prohibited Use:

  • you will be responsible for any damage or losses up to the full value of the vehicle and other fees, related losses and expenses including towing as explained in the ‘Damage and Loss’ section on page 11;
  • your liability is not limited to the Accident Damage Excess (ADE);
  • you will lose the benefit of any Optional Renter Protection Services you have purchased; and
  • we may terminate the Agreement and take the vehicle back at any time at your expense.


DRIVERS


IN VEHICLE MONITORING SYSTEM (IVMS)

Our vehicles may be fitted with an IVMS which tracks and records the geographical location, distance and speed of the vehicle during the rental period. You agree that we can track and record your location and your use of the vehicle using the IVMS, which may include your personal information. Refer to Annexure 5 (Privacy & Credit Notice).


DURING YOUR RENTAL

FINES, TOLLS AND OTHER CHARGES

IMPORTANT!

In addition to any fine, parking charge or toll you incur, we may also apply an Processing Fee to reimburse us for the time and costs we incur in dealing with these matters. Please refer to Annexure 1 (Charges Explained).


BREAKDOWN

If the manufacturer roadside assistance service cannot be contacted, you must contact Hertz’s roadside assistance or the customer care centre (see Annexure 6 (Contacts)).

Refer to Annexure 1 (Charges Explained) for more details.


KEY INFORMATION

Premium Roadside Assistance Cover is optional cover for roadside assistance that covers incidents where you are at fault.

For full details see Annexure 4 (OptionalRenter Protection Services).


ACCIDENTS

If you have an accident or the vehicle is stolen you agree to co-operate with us in any investigation or subsequent legal proceedings. You must also take the following steps:

IMPORTANT!

  • You must provide all information related to the accident within 48 hours of any requests made by Hertz, including any papers or other documents received by you concerning the accident.
  • You consent to and authorise Hertz to obtain copies of police witness statements or reports made in relation to the accident or for any police charges against you.
  • Hertz may exercise reasonable discretion to terminate your rental of the vehicle and the accessories and not provide a replacement if the accident or theft was caused by a Prohibited Use of the vehicle. For the full list of Prohibited Uses, see page 11.

DAMAGE AND LOSS

Responsibility:

INCIDENT DAMAGES!

If the vehicle is lost, stolen or damaged, for each incident you are responsible for:

  • the loss or damage to the vehicle;
  • the Hertz Claims Management Fee and External Damage Assessment Fee;
  • any towing and storage charges;
  • loss of rental income; and
  • other losses or expenses related to the incident,

Up to the Accident Damage Excess (ADE) amount per incident.

Calculation of loss of rental income

Optional Renter Protection Services:

Consequence of using vehicle for a Prohibited Use

IMPORTANT!

If the vehicle is lost or damaged because of a Prohibited Use, you are responsible for:

  • cost of repairs or the full value of the vehicle;
  • the Hertz Claims Management Fee and the External Damage Assessment Fee, or Administration Fee;
  • any towing or storage charges;
  • loss of rental income;
  • towing and storage charges; and
  • other losses or expenses related to the incident.

If the Vehicle is used for a Prohibited Use, to the extent allowed under applicable law, your liability will not be limited to the ADE and our Optional Renter Protection Services will be void. For the full list of Prohibited Uses, see page 11.

Calculating and charging for damage

Security

You are responsible for the security of the vehicle and any accessories provided and should try to minimise the risk of theft or vandalism by parking in a safe place. Always remove valuable items from sight and make sure the vehicle is locked. You must also comply with our return instructions (see Return below).

Purchase of insurance from third party

If you have purchased excess waiver insurance or similar from a third party to cover your liability to Hertz, you will remain liable for payment to us irrespective of whether you obtain reimbursement from your insurer.

Personal possessions


RETURN PROCEDURE

IMPORTANT!

You will remain responsible for the vehicle, including any damage, until we regain possession of the vehicle.


VARIATIONS


NOTE

See Annexure 1 (Charges Explained) or ask at the counter for details.


CHARGES

Notification: We will check the vehicle on your return and add any additional charges that may arise from your use of the vehicle, such as for fuel or Early Return Fee. We will provide you with a revised invoice on return of the vehicle if the amount owing is different to the estimate of charges provided at the start of the rental. We will charge your Card (as defined in Annexure 1 (Charges Explained)) on return of your vehicle with the additional amounts set out in the revised invoice.

As some charges can’t be finally determined on return such as the fines and tolls we receive relating to your rental or damage to the vehicle, we may recover these additional charges by charging your Card within 60 days after the rental period. We will provide notice to you of these charges by email on request or you may download the final invoice on www.hertz.com.au/receipts. If these charges are not paid (eg. credit card is rejected or invoice is not paid) for 7 days, you agree that this will be an application by you for credit.

If you do not pay the amounts due to Hertz under your Rental Agreement (including any credit provided to you) in accordance with this Rental Agreement, you must pay interest calculated at the rate set out in Annexure 1 (Charges Explained).

Please see Annexure 1 (Charges Explained) for further information.


REPOSSESSION OF THE VEHICLE

IMPORTANT!

If you fail to return the vehicle (other than due to theft or an accident), you are responsible for our loss, damage, expenses and other fees.

Any Optional Renter Protection Services you may have purchased will not apply to reduce or limit this liability.


ANNEXURE 1 – CHARGES EXPLAINED

CHARGING YOUR CARD


PROVIDING CREDIT


INTEREST


CHARGES

Your Rental Agreement provides an estimate of the charges applicable to your rental. A table listing individual charges can be found at www.hertz.com.au/qr. These charges may typically include the following:

COMPULSORY  
Rental Rate

The daily rental charge noted on the Rental Agreement for each rental day unless otherwise stated in the Rental Agreement or in Additional Terms.

The extra hours rate shown on the Rental Agreement is charged for each full or partial hour in excess of a full Rental Day until the amount reaches the cap on the daily rental charge.

Kilometre Rate

You may have limited kilometres depending on your pick up location.

If a limit on distance applies, the daily kilometre allowance will be shown on your Rental Agreement and may vary based on the type of vehicle and the rental location. If you exceed this daily allowance, a charge may apply for the distance covered.

Location Service Fee Additional at certain locations (e.g. airports and off airport locations) to reflect the higher cost of providing services from there. This fee varies from location to location and can be a flat fee or percentage of charges as shown on the Rental Agreement.
Young Driver Surcharge May apply if you or any additional driver is 24 years and under. You will be advised of the surcharge at the time of reservation.
Administration Fee A percentage rate as noted on the Rental Agreement in relation to administration functions undertaken.
Vehicle Registration Fee Fee to cover cost of registration fees for Hertz vehicles.
OPTIONAL  
Additional Driver We apply a standard fee for each additional driver added to your rental. You will be advised of the surcharge at the time of reservation.
One Way Fee May apply if you return the vehicle to a location different from the start location. You will be advised at the time of reservation if you are permitted to return the vehicle to a different location and if so, any applicable fee.
Delivery & Collection Fees May apply if you request that your vehicle is delivered to or collected from a location other than our rental location. You will be advised of the charge at the time of the request.
Optional Renter Protection Services

The Rental Agreement will show if our Optional Renter Protection Services have been accepted or declined by you or are otherwise included in your rate.

We also show the Accident Damages Excess (ADE) applicable to your rental (which depends on whether you have SuperCover, MAX, AER coverage selected) and the full charge for the rental period, inclusive of GST.

Optional equipment The Rental Agreement lists any optional equipment you have selected, such as baby/child seats, and Neverlost (GPS), showing the full charge for the rental period.
Fuel Purchase Option (FPO) You have the option of paying for a full tank upfront at a rate per litre advised to you at the time of reservation (although no refunds are given for any unused fuel).
Card surcharge The percentage rate as noted on the Rental Agreement of any amount charged to a Card.
TOTAL  
Estimated Rental Charges Your total estimated charges lists the rental rate, discounts and applicable kilometre charges at the start of the rental excluding GST. Charges are ‘estimated’ because they exclude any potential fuel or other charges you may incur through your use of the vehicle during your rental.
Subtotal Your subtotal before any applicable fees are applied.
Total Estimated Rental Charges Total of all estimated charges including GST.

POTENTIAL ADDITIONAL FEES

You may incur additional fees as a result of your use of the vehicle or other incidents that occur during the rental (aside from your liability for damage or loss to the vehicle). These include the following:

FUEL   CHARGE
Refuelling Price If you don’t fill up the vehicle on return and haven’t opted for FPO or Half Tank of Fuel, we will charge you a price per litre to fill the tank. The fuel price is specified on the Rental Agreement.
VEHICLE CONDITION   CHARGE
Hertz Claims Management Fee Fixed charge to recover our costs for dealing with damage caused to the vehicle. $60.50 inclusive GST
External Damage Assessment Fee Damage assessment fee charged to Hertz by an external damage assessor. $60.50 inclusive GST
VEHICLE USE   CHARGE
Processing Fee The amount payable for administrative functionsHertz undertakes including the payment of, or handling of any claim for, any charges and penalties, such as processing of traffic fines, penalties and toll way use (where Toll Cover is not purchased). $27.00 inclusive GST
Breakdown or Roadside Assistance If the driver is at fault for the problem for which assistance is requested, for example, the vehicle running out of fuel, or the keys being locked in the vehicle, the charge covers the cost of providing breakdown or roadside assistance. $165.00 inclusive GST
EARLY/LATE RETURN   CHARGE
Early Return Fee May apply if you did not prepay your rental charges, committed to a rental term and then brought the vehicle back early. You will only pay for the days used, but we reserve the right to make this charge to compensate us in part for our inability to rent your vehicle during the remaining time reserved for your use. $33.00 inclusive GST
Additional Rental Days You may be charged an extra day’s rental for each 24 hour period entered into following the return time at then current rental rates, although you are allowed a ‘grace period’ of
  • 0 to 59 minutes late: no charge
  • 60 to 119 minutes late: 1/2 of daily rental charge for that vehicle
  • 120 minutes to one day late: daily rental charge for that vehicle
Daily rental charge for that vehicle for each additional day (or any part thereof) vehicle is returned late.
Charges for and Interest on amounts due If you do not pay the amounts due to Hertz under the Agreement (including any credit provided to you) in accordance with the Agreement, you will be required to pay interest calculated daily from the next day after the due date up to and including the date of payment at the rate equal to Westpac Banking Corporation standard business overdraft rate plus 2%, and reimburse Hertz for its expenses and costs incurred in collecting from you the charges payable under the Agreement and in enforcing our rights.  

All fees are calculated in accordance with our current rates and subject to final calculation at the end of the rental.

Please ask at the counter for details or check the Charges section of our website.


ANNEXURE 2 – FUEL POLICY

Fuel is not included in your rental rate. Your vehicle will be provided with a full tank of fuel and you can decide how you wish to pay for the fuel you use during your rental. You have the following options:

BUY A FULL TANK AT THE START…

BUY A HALF TANK AT THE START…


KEY INFORMATION

Fuel Purchase Option (FPO)

We charge you at the start of your rental for a full tank of fuel at a price competitive with local fuel stations. You will have nothing more to pay to us for your fuel. Please note that we do not provide a refund for unused fuel.

Half Tank Option

We charge you at the start of your rental for a half tank of fuel at a competitive price with local fuel stations and return with only half a tank of fuel. Please note that we do not provide a refund for unused fuel.


RETURN WITH A FULL TANK…

IMPORTANT!

Fuel gauges may still indicate that the tank is “full” many kilometres after it was last re-filled. To deal with this, we ask you to refill the tank within 15 km of the return location and bring your fuel receipt with you when returning the Vehicle. We ask you to present a copy of the fuel receipt to a Hertz employee or leave a copy in the Vehicle. If you do not do so, we reserve the right to apply a small charge – please ask at the counter for details.

…OR WITHOUT REFUELLING


KEY INFORMATION

Refuelling Service Charge

We will charge you a price per litre to refill the tank. These prices are indicated on your Rental Agreement.


ANNEXURE 3 – DAMAGE POLICY

Your responsibility for damage to the vehicle is set out at the Damage and Loss section of the Rental Terms. This policy covers how we assess and charge for damage and how we deal with any disputes relating to damage assessed.

CHECKING THE VEHICLE

We will provide a summary of any damage on the Vehicle Condition Report (VCR) provided or found on the Rental Agreement at the start of your rental. Please check the condition of the vehicle when you collect it and if there is any discrepancy approach a Hertz representative and request that the Vehicle Condition Report be amended or a new report be prepared. You are invited to take a time stamped photograph of the relevant pre-existing damage before leaving the rental location and show a Hertz representative on return.

We will also inspect the vehicle on your return and provide a Vehicle Incident Report (VIR) to record any new damage, which will not include any fair wear and tear.

FAIR WEAR AND TEAR

This means “ordinary wear due to reasonable "use" and includes minor scratches andchips, small dents and normal wear on tyre treads and wiper blades. Review the Definition of Damage Flyer found online at www.hertz.com.au/damageflyer or provided at the start of your rental for more detail on what damage goes beyond fair wear and tear.


At peak times you should allow time to complete the inspection of the vehicle with our staff and agree any damage. If you don’t have time to do this or you return the vehicle when the location is closed, any new damage will be assessed in your absence. If you have taken date & time stamped photograph of the relevant pre-existing damage, show a Hertz representative.


DAMAGE ASSESSMENT AND CHARGING

There are three common scenarios:

DAMAGE

We aim to deal with a damage assessment in a quick and practical way by using a 3rd party repair assessment system. The damage assessment will ensure that you are accurately charged the relevant damage cost assessment. Although we may initially charge you an estimated amount or the applicable excess (whichever is less), we will reimburse you if the amount of the damage cost assessment is less than this.


NOTIFICATION AND EVIDENCE OF DAMAGE

We will provide you with the following documents in respect damage:


DAMAGE DISPUTES

ADDITIONAL REFERENCES

If the vehicle has been damaged during your rental, the following pages of this document can be referenced for clarity:

  • Prohibited Uses refer to page 7
  • Damage & Loss refer to page 11
  • Accidents refer to page 10


ANNEXURE 4 – OPTIONAL RENTER PROTECTION SERVICES

We provide Optional Renter Protection Services to cover the principal risks you incur when driving the vehicle. These may be included in your rate or available as optional extra products. Key benefits, limitations and exclusions for these products are summarised below.

Accident Damage Excess (ADE) is included in your rental rate and reduces your liability to us for loss or damage to the vehicle to the amount of the applicable excess (stated on your Rental Agreement) which applies to each incident of damage or loss caused except in the event of loss or damage for a Prohibited Use.

Examples of damage covered by ADE include:


OPTIONAL RENTER PROTECTION SERVICES

We offer the option to purchase Optional Renter Protection Services which may reduce your liability for loss or damage to the vehicle which occur during the rental period or result from your use of the vehicle

Optional Rental Protection Services offered by Hertz are not insurance policies and do not provide protection in the event of loss or damage arising from a Prohibited Use. Excludes infringements including traffic and parking fines, and private parking charges which will be on-charged to your Card, and Fuel.

SUPERCOVER, MAX, AER, GLASS & TYRES YOUR LIABILITY TO HERTZ FOR LOSS OF OR DAMAGE TO THE VEHICLE

SuperCover SuperCover is an optional product offered at selected locations and gives you peace of mind for your rental by:
  • Eliminating your potential liability to us to pay up to the ADE for loss of or damage to the vehicle during your rental.
  • Eliminating your potential liability to us for glass or tyre damage and removing the Young Driver Surcharge.
  • Including the products and services Maximum Protection Cover (MAX), Premium Roadside Assistance Cover (PRAC) and Personal Accident/ Personal Effects (PAPE).
  • Waiving the fees for all Processing Fees, Additional Driver, Early Return, Location Fee, Towing, Hertz Claims Management and External Damage Assessment services.
Maximum Protection Cover (MAX) MAX is an optional product offered at selected locations and gives you peace of mind for your rental by:
  • Eliminating your potential liability to us to pay up to the ADE for loss of or damage to the vehicle during your rental.
  • Eliminating your potential liability for glass or tyre damage.
  • Waiving the fees for Hertz Claims Management and External Damage Assessment services.
Accident Excess Reduction (AER) AER is an optional product which reduces your liability to us in the event of loss of or damage to the vehicle (and other Incident Damages described in the Damage and Loss section on page 11) from the ADE to the reduced amount specified on the Rental Agreement.
Glass & Tyres (G&T)

G&T is an optional product, which eliminates your potential liability to us for standalone damage to the vehicle’s windscreen, windows, wheels or tyres only.

If you do not purchase G&T, SuperCover or Max, you will be charged for standalone damage to glass and tyres in accordance with the charge list that can be found via www.hertz.com.au/glasstyre.

Personal Accident/ Personal Effects (PA/PE)

Protection for loss of/damage to your possessions

PA/PE* is an optional cover (available at some locations) designed to meet the needs of those seeking cover for loss or damage to personal possessions in the vehicle, even in the event of an accident or theft of the vehicle which are not met by the above Optional Renter Protection Services.

  • Damage to or loss of your and your passengers’ personal possessions in the vehicle.
  • It also covers death and serious, injury (for you and your passengers up to a maximum of 7) and medical expenses to you or your passengers when using the vehicle.

Note: statutory transport accident compensations schemes operate in each State or Territory which cover personal injury in the event of an accident, subject to the conditions and limitations of those schemes.

*For full details about PA/PE including any cover monetary limits, claims excess, terms and conditions, and procedure to make claims visit our website www.hertz.com.au/pape where you can find the Product Disclosure Statement and Financial Services Guide. PA/PE Cover is a product issued by JLT Group Service Ptd Ltd and not by Hertz, and does not reduce your liability to Hertz for loss of or damage to the vehicle during your rental.

You acknowledge that you have had access to, or received from Hertz, a Product Disclosure Statement for PA/PE and the Financial Services Guide in relation to financial services provided by Hertz in connection with PA/PE cover.

Premium Roadside Assistance Cover (PRAC)

Your liability to Hertz for breakdown costs (which are your fault)

PRAC is an optional product which supplements the Roadside Assistance included in your rate. It provides cover for the vehicle recovery and call out costs you would otherwise be responsible for if the reason for the breakdown or call out was your fault. PRAC does not cover the cost of replacing tyres, battery or other parts.
Toll Cover Pre-pay a flat daily fee to cover unlimited toll charges as advised at the time of reservation.

ANNEXURE 5 – PRIVACY & CREDIT NOTICE

When you rent a vehicle with us, we need to collect, store, use and disclose personal information about you to provide the services you request and for related purposes described below. You agree that you have read and understand that we will process your personal information in accordance with our Privacy Policy.

We may also collect the personal information of other authorised drivers and passengers and you agree you have the authority to provide Hertz with their personal information and that you have informed them of this Privacy Notice and that Hertz will also process their personal information in accordance with its Privacy Policy.

If we provide you with credit, our Credit Policy explains how we manage your credit related information (credit information and credit eligibility information) that we collect and hold about you and our Statement of Notifiable Matters explains disclosures we may make in relation to your credit information and certain rights you have. Please read the section below on credit-related information for further details.

If you do not provide us with the personal information, this may impact on the services we can provide you.


HOW WE COLLECT OUR PERSONAL INFORMATION

We collect personal information from you when you request our services to rent a vehicle, when you pick up and use a vehicle (through an In Vehicle Monitoring System), when you provide us with your payment details, if the vehicle is in an accident or is reported lost or stolen, when you return the vehicle and when you incur charges.

We may take photographs of the vehicle when you pick it up and return it, and may operate CCTV cameras at our locations which may include images of you, authorised drivers and passengers.


USES AND DISCLOSURES OF YOUR PERSONAL INFORMATION

We use your personal information for our legitimate interests and operations in connection with providing vehicle rental and related services including damage monitoring and reporting, responding to accidents and other incidents involving the vehicle, processing payments and charges, debt recovery, fraud prevention, insurance claims and credit management.

We may need to disclose your personal information to our insurers, our service providers (including online), to authorities who collect toll charges, fines and other road related charges, to the police on their request, to credit reporting bodies to list commercial credit defaults on their commercial database and to our debt collection agencies.


VEHICLE

If you use a CDP number (price discount) linked to a company, you agree that we may share your personal information with that company in relation to your rental.


OVERSEAS DISCLOSURES

We may disclose your personal information to third parties who are located overseas, including Hertz related companies, insurance companies and our service providers such as to Hertz Corporation in the United States of America.


MARKETING

We may use and disclose your personal information for marketing purposes. We may, with your consent, send you direct marketing by one or more methods (such as by email, text message or by post) depending on what you elect to receive and how you engage with us and the contact details you provide. You can opt-out of receiving direct marketing at any time by following the unsubscribe function in the message we send or, if you are a member of one of our membership programs, by updating your choices in your gold plus rewards profile www.hertz.com.au/gpr or by following the directions in our Privacy Notice.


PRIVACY COMPLAINTS

Our Privacy Policy explains how to complain if you believe Hertz has interfered with your privacy and how Hertz will handle your complaint. Refer to Annexure 6 (Contacts).


ACCESS TO AND CORRECTION OF YOUR PERSONAL INFORMATION

You have the right to access on request the personal information we hold about you, subject to certain exceptions. You can also ask us to correct that information. Our Privacy Policy explains how to make access and correction requests and how requests are dealt with.


YOUR CREDIT RELATED INFORMATION

We may disclose your credit information to credit reporting agencies, including if you default on making overdue payments in connection with consumer credit we have provided you that is $150 or more. We may also disclose your credit information and eligibility information to our debt collectors and other credit providers.

You have the right to access on request the credit related information we hold about you, subject to certain exceptions. You can also ask us to correct that information. Our Credit Policy explains how to make and access correction requests and how requests are dealt with in connection with credit related information.

Our Credit Policy explains how to complain if you believe we have not acted in compliance with our obligations as a credit provider under the Privacy Act or the Code and how Hertz will handle your complaint

Our Statement of Notifiable Matters compliments our Credit Policy and explains the credit reporting agencies to whom we may disclose your credit information as well as certain rights you have in relation to your credit information (including your right to access or to seek correction of credit information we hold about you, your right to make a complaint to use and to request credit reporting agencies not to use your credit reporting information for pre-screening or direct marketing by a credit provider).


OUR PRIVACY AND CREDIT POLICIES

Our global Privacy Policy is available at www.hertz.com.au/privacypolicy or you can ask for a copy at any Hertz rental location.

OUR CREDIT POLICY AND STATEMENT OF NOTIFIABLE MATTERS

Our Credit Policy is available at www.hertz.com.au/creditpolicy and our Statement of Notifiable Matters is available at www.hertz.com.au/sonm or you can ask for a copy of these documents at any Hertz rental location.


ANNEXURE 6 – CONTACTS

If you need to discuss any aspect of your rental or, ultimately, are not happy with your rental experience, you have the following options:

DURING YOUR RENTAL

If you have any questions or problems during your rental (e.g. to change the Return Time or return location) you can telephone our Customer Care Centre or relevant location at any time using the number provided on the Rental Agreement.

You can raise any other issues arising from the rental with our location staff on return.

You can raise any issues concerning PA/PE cover with our location staff or the third party provider whose details are available at www.hertz.com.au/pape

INDEPENDENT ADVICE

You are, of course, free to continue to seek redress through any other means, such as through the courts, if you remain unsatisfied.

AFTER YOUR RENTAL

Ask our Customer Care team.

If you disagree with any charges on your return, or have a complaint relating to your rental experience or privacy, you should:

using the contact details provided on the back of the Rental Terms and our team will help resolve any issues.

We aim to deal with all customer contacts within 15 days.


DriveAway have prepared this summary as a guide to the key inclusions, exclusions, requirements and other terms and conditions which may apply when renting a car with Hertz in Australia. Customers will be required to accept Hertz Australia car hire rental terms when collecting their vehicle. Last updated: 02 November 2017.

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