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Collecting Your Rental Car

Renting a car is a convenient and easy way to get around, however it is important to be aware of all the important terms and conditions and details of your rental. As the self-drive specialists DriveAway has prepared this handy guide to collecting your rental car.

License and Credit Card Requirements

When collecting a car overseas, especially in a country which does not use English you may be required to have a international driving permit. This is proof that you hold a valid driver license in your home country. This needs to be carried with your home license and is available from your local roads authority. Be sure to check the terms and conditions of your rental to see if you need it. Remember that although you may not be asked at collection to present your international driving permit, if pulled over by the local authorities you may get fined for not having it.

Another essential item you must have at collection is a credit card. This must be in the name of the main driver and is used for the security bond. A amount will be blocked or frozen for the duration of your hire and released within 14 days of the car being returned.

Important Information Regarding Visa & Mastercard Debit Cards: Although a Visa and Mastercard Debit card has the same functions as a credit card, it usually cannot be used to collect your rental car. If you have a debit card (with embossed Visa or Mastercard logo) please contact DriveAway prior to collecting your car to see if this will be permitted. You may be required to purchase a excess reduction. NOTE: No type of travelers cards or cash passports including travelex cards are permitted in any case.

Rental Agreement

A rental agreement is the legal binding document that you must sign when collecting your vehicle. It states your personal information, the information relating to the rental including kilometres, any additional charges including equipment, insurance, upgrades, damage that is present on the vehicle and more. It is essential that If you receive a copy of the rental agreement in a language that you don’t understand, that you request a copy in English. This is a legally binding document so anything you sign for is enforced, so If you do not understand please ensure you ask!

Damage to the Vehicle

It's no surprise that rental cars get damaged throughout their lifetime of service, and of course this damage has to be paid for. The tricky part comes when an argument arises over who caused the damage, so when picking up your hire car be sure to:


In the unfortunate case that you do have an accident in your rental car, or indeed if any damage is done to it by another car or person, you as the renter will be responsible for paying the insurance excess. There are ways of reducing this excess, some which you can include in your rental when pre-booking through DriveAway, and also some which can be added when collecting your vehicle. It is important to check what insurance your rental agreement includes.

Fuel Policy

There are a few different ways in which suppliers deal with fuelling their cars:

It is important to check which of these applies to your booking, and follow the rules to ensure you don’t get penalised. If you return the car empty for example, when the agreement states it should be full, the depot will charge you a refuelling fee, which can often be higher than the actual cost of fuel in the area.


While rentals with DriveAway are all inclusive, you should be on the lookout for any extra fees that may apply at the depot from where you are picking up your car. The following extras are not always included in the standard rental and are examples of costs which one may not expect:

When you are booking be sure to check exactly what is included and if you have requested extras ask exactly how much they will cost.

Ready to book? Use our easy to use booking engine or contact us today if you have any further questions or concerns.