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Excess Insurance Frequently Asked Questions

We have provided a list of the most frequently asked questions in relation to DriveAway Hire Car Excess Insurance. Please do not hesitate to contact us if what you need is not answered here.


Q. How do I book DriveAway Hire Car Excess Insurance?

A. At the time of making your car rental reservation, simply advise our consultants you would like to book your car rental with DriveAway Hire Car Excess Insurance. If you are booking online, the option to purchase DriveAway Hire Car Excess Insurance will appear in the last step of the booking process, under the ‘About this Quote” section.


Q. I have paid for DriveAway Hire Car Excess Insurance. The car rental supplier states that they have never heard of it and insist I take out their damage and theft excess cover. Should I take out their excess cover as well?
A. DriveAway Hire Car Excess Insurance is an agreement between you and DriveAway Holidays. Supplier excess reduction options may be available directly from a supplier at an additional cost. If the renter accepts any excess reduction offered by the supplier they are not entitled to a refund from Accident & Health International Underwriting Pty Ltd AFSL 238261.


Q. Is my credit card still frozen at the time of collecting the vehicle if I purchase DriveAway Hire Car Excess Insurance?
A. Yes. The full excess amount will be charged in the case of theft or damage, however the amount is recoverable up to AUD5,000 from DriveAway Holidays provided all claim conditions are met.


Q. How do I make a claim?
A. To claim excess charges you must provide the following to DriveAway Holidays:

Upon receipt of the above forms, DriveAway Holidays will assess your claim.


Q. Do I get a full or partial refund if I don’t make a claim?
A. No, once the rental has commenced, DriveAway Hire Car Excess Insurance is non-refundable.


Q. Do I need DriveAway Hire Car Excess Insurance if I have travel insurance?
A. We recommend you check your travel insurance policy to ensure you are sufficiently covered.


Last updated 28 March 2017. All information is correct at time of print & subject to change without notice.