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DriveAway

REFUNDABLE BREAKDOWN RATE

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Driver Age 26-69

Additional fees may apply for drivers under 26 and over 69 years at the time of rental. Please see the Terms and Conditions for further details.

DriveAway Refundable Breakdown Rate

Refundable Breakdown Rate

What is DriveAway Refundable Breakdown Rate?

DriveAway Refundable Breakdown Rate is our promise to reimburse the damage car rental excess paid if your rental car suffers a breakdown.

You will be reimbursed up to AUD3,500, for the amount of excess which you are required to pay under the vehicle rental agreement for any single incident or series of incidents under a single vehicle rental agreement in respect of breakdown or damage to the rental vehicle including:

Loss resulting from towing costs or vehicle immobilisation
Loss resulting from your inability to use the rental vehicle which is caused by vehicle breakdown, accident or damage
Loss resulting from damage to additional items rented from the hire company
Loss resulting from credit card or administrative costs

Provided that you are held responsible as declared in the vehicle rental agreement for the excess

Frequently Asked Questions About DriveAway Refundable Breakdown Rate

What are the benefits?

DriveAway Refundable Breakdown Rate is prepaid in Australian Dollars so you don't have to worry about currency fluctuations.
No language or processing obstacles as you make your submission online.
Best of all, DriveAway Refundable Breakdown Rate is economical and can save you money! Have a look at the cost comparison table below.

Other Refundable Options with DriveAway?

If you're planning on travelling with car hire, be prepared and purchase DriveAway Refundable Excess Rate to ensure you will be covered in the event of accidental damage or theft.

How to make a Refund Application

Notify DriveAway of any incidents potentially leading to a refund under this Refundable Breakdown Rate by locating your reservation in Manage My Bookings and select the option "Contact our Customer Service Team", located at the bottom of the page. The submission must be made within 150 days from the end of your rental. Not doing so may void this agreement.

We will require your rental documentation listed under 'Refund Procedure' on the PDF below.

If any documents are missing, DriveAway will request them from the supplier. Providing complete information and documentation facilitates quicker processing. Requests for additional information or missing documents from suppliers have a minimum response time of 3 weeks.

Terms & Conditions

For a complete list of inclusions, exclusions and product terms, view our Refundable Breakdown Rate PDF. DriveAway is not an insurer.

Last updated 18 November 2024. All information is correct at time of print & subject to change without notice.