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Car Hire Frequently Asked Questions

Why DriveAway?

By pre-booking with DriveAway, you receive the benefit of our purchasing power. Our prices with the major car hire operators are considerably lower than going directly to a car hire company's desk. In addition you are pre-paying in Australian dollars so the risk of fluctuations in the currency are reduced.

We can confirm your booking as little as 30 minutes in advance. For last minute bookings call us on 1300 363 500.

Our prices are guaranteed in Australian Dollars.

  • For car hire bookings created from 1 June 2020 until 30 April 2021 and cancelled prior to collection, a cancellation fee of AUD44 incl GST applies. In some cases, supplier levied fees and/or travel agent charges may apply.
  • For car hire bookings created from 1 June 2020 until 30 April 2021 and cancelled after the confirmed collection date or is a 'non-collection', a cancellation fee of AUD110 incl GST plus supplier levied fees (if applicable) will be charged. Credit card fees apply. Supplier non-collection fees vary and in certain cases are 100% non-refundable. Please enquire for further information regarding non-collection fees.
  • For bookings created from 1 May 2021 and cancelled prior to collection there is NO cancellation fee. In some cases, supplier levied fees and/or travel agent charges may apply.
  • If a booking is cancelled after the confirmed collection date or is a 'non-collection', the FULL PRICE of the rental will be charged. Credit card fees apply.

DriveAway offers very competitive prices, if you have found a cheaper price with a competitor on a comparable vehicle including the same terms and conditions and car hire fees we will gladly offer you a Beat Rate. Check our Beat Rate Policy for full details.

You can call DriveAway all hours of the day. Our Sydney-based assistance team is available Monday to Friday 7.30am AEDT to 5.30pm AEDT. Alternatively, our out of hours team can assist you outside of these hours.

DriveAway is not affiliated with any particular car hire company or supplier. DriveAway specialises in car hire, motorhome hire and Euro-Leasing, acting as a third party provider. The company has grown to be Australia's leading self-drive specialists. The name of your car hire company is provided at the top of the voucher along with the location information of the supplier.

Before Your Travel

Yes, all prepaid amounts paid by credit card incur a 2% surcharge, charge on the total amount.

DriveAway Breakdown Protection is an optional pre-paid product offered by DriveAway to reimburse you if your rental car breaks down. Read more about this product here.

Yes, this is strongly recommended and your travel agent is the best person to advise on the right policy for your holiday.

In most countries an 'excess' will apply in the event of an accident or theft of the vehicle. This is the renter's responsibility, however many travel insurance policies now have provision to cover you for car hire excess up to a specified amount. Therefore, if the excess was applied, you have the option to claim it back on your travel insurance policy. Find out more about DriveAway Car Hire Excess Refund Protection to cover damage and theft charges up to AUD$5,000.

You would be liable for any damages up to the excess amount, check the supplier's terms and conditions for more details. We recommend you consider taking the supplier’s optional insurance excess reduction at the time of collecting your vehicle to reduce the cost of damage in an event of any vehicle damage. The supplier’s Insurance Excess Reduction is a supplementary fee, which either removes your liability for the excess or reduces it to a minimal amount.

The supplier has a hire counter in the airport terminal with cars on location. For larger airports, there may be a section dedicated to all car hire companies that will be within a short walking distance. Some airports may provide a shuttle to the hire car area, this is still considered an 'on airport service'.

The supplier is located within a short distance of the airport. There will either be a shuttle bus provided for the short trip from the airport to the suppliers location, or clients will have to call once they arrive at the airport and they will be collected. Refer to your documentation for further instructions.

Unfortunately, most car categories will be based on "or similar" car types. Due to the suppliers mixed fleet, car types are subject to availability at time of collection. However, there are luxury car types and Euro-Leasing vehicles that will guarantee you car model.

DriveAway include most mandatory charges, like road taxes or airport fees. Our daily hire rates exclude charges and taxes imposed directly by third parties and additional/optional items you may require. Optional items such as insurance excess reduction, child seats, additional drivers or snow chains are additional and are paid in local currency at the time of collecting your hire vehicle. Be sure to check the list of inclusions, as you will find our prices generally include more features than our competitors. Please note all Supplementary fees are correct at time of printing but are subject to change and should be used as a guide.

During Your Travel

Most suppliers do not accept debit cards for excess blocks/freezes, only credit cards. Terms and conditions will vary depending on the location and supplier. To stay on the safe side please ensure you have a credit card at time of collection.

Yes, this is possible however no refund of unused hire days is allowed by car hire companies.

Car hires with most suppliers will come in both petrol and diesel models, which can usually be requested at the time of booking. Although in many cases no guarantee can be given, depot staff will do their absolute best to provide a car with the fuel type requested. In the case of Car Leasing, fuel type is guaranteed to be exactly what you selected. If you would like some more info on fuel types and differences between them, see our Petrol vs. Diesel comparison here.

An International Driving Permit (IDP) is proof that you hold a valid drivers licence in your home country at the date of issue of the IDP. This should be carried with your domestic drivers licence. It is a very useful travel document and is required or recommended for many countries when hiring a motor vehicle.

The congestion fee was introduced to help reduce traffic congestion and pollution within London. The fee is imposed on those who drive their vehicle within certain areas of London during peak periods. Signs on or at the side of the road will indicate when you are entering and leaving the Congestion Charging Zone. For more information visit the Transport of London website.

Driving Tips

  • Get to know your car before heading off. Familiarise yourself with all the controls. If you have any questions about the car, seek advice from the hire operator before commencing your journey.
  • Always lock your car and keep windows up when leaving the vehicle unattended.
  • Get Directions! If you are not sure where you are travelling to be sure to ask for assistance from the hire company.

Last updated 10 June 2021. All information is correct at time of print & subject to change without notice.

For More FAQs:

Euro-Leasing FAQ Motorhomes FAQ