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Motorhome Terms & Conditions

GENERAL

Who we are: DAH Holdings Pty Ltd - Part of the Auto Europe LLC Group - ABN 67 107 041 912 (“DriveAway”)is a member of The Australian Federation of Travel Agents Limited (AFTA) and the Council of Australian Tour Operators (CATO).

Application: These terms and conditions apply to any contract made between DriveAway and any person (referred to as the “Customer”) purchasing goods or services referred to on this website from DriveAway.

How to Book: Contact your licensed Travel Agent, request a motorhome hire quote online or call DriveAway on 1300 363 500.

Quotes: Motorhome quotes are valid for 3 days and are in Australian Dollars.

Deposit: A minimum AUD500 + 20% deposit is required at the time of reservation for all bookings made outside of 9 weeks of collection. Supplier levied deposits may be required and/or may be non-refundable; this information will be advised at time of reservation.

Payment: Where bookings are made by credit card, a surcharge applies. All MasterCard transactions will incur a surcharge of 1.02% on the total amount. All Visa transactions will incur a surcharge of 0.97% on the total amount and American Express transactions will incur a surcharge of 1.81% on the total amount.

Invoices: An invoice is sent upon confirmation of your reservation outlining all aspects of products booked. Confirmations are subject to unadvised changes in depot hours, fleet conditions, stop-sells and one way hires until full payment has been received.

Travel Documents: Once payment is received, a travel voucher will be issued. For special requests e.g. child seat, camping equipment etc, a travel voucher is issued upon full payment and once confirmation has been received from the supplier. Please note vouchers are accountable documents and serve as exchange vouchers for products you have booked. Non-presentation of your vouchers may result in charges being applied locally. There are some instances however, where documentation is not required. This will be advised at time of reservation.

Amendments: No charge, unless applied by the supplier. If an amendment occurs, DriveAway reserves the right to re-price. All amendments must be made directly with DriveAway.

Reissue Fee: No charge, unless applied by the supplier.

Cancellations: Cancellation fees apply. In some cases, travel agent charges will also apply.

Frequent Flyer Points: Not applicable on any DriveAway motorhome rates and/or products.

Refunds: No refund will be made on any part of a package provided and not used: this includes unused motorhome rental days. DriveAway does not authorise the employees of any supplier to promise refunds to clients.

Travel Insurance: We strongly recommend you take out suitable travel insurance with maximum rental vehicle excess cover.

MOTORHOME RENTAL

^Beat Price Guarantee: Refer to the Beat Rate Policy.

Rates do not include: Fuel; Oil; Tolls; Optional accessories; Airport/City/Railway/Ferry/Premium Location Fees where applicable; Insurance excess; Refundable security deposit; Vehicle License fees where applicable; Personal Accident Insurance; Additional drivers; Young/Senior driver surcharges; One way fees where applicable; Local Tax, Airport Fees and/or Administration Recovery Fees on additional charges paid locally; Flat or damaged tyres; Fines or penalties due to traffic violations; Loss or theft of vehicle keys and transponder card; Theft of personal belongings inside the vehicle.

Security Deposit: All motorhome rental companies require a minimum of one internationally recognised credit card for a security bond. Cash security deposits are possible in some instances but must be requested in advance. Strict conditions apply. Contact DriveAway for details.

Vehicle Type: All vehicles are reserved by group. Models shown are examples only and a similar vehicle may be supplied. Specific models and/or literage cannot be guaranteed.

Age Limit: Generally the minimum age is 21 years but can vary by motorhome rental company and country. Maximum age limits and/or young driver surcharges may apply. Please refer to the applicable motorhome rental page for details.

Drivers Qualifications: All drivers must hold a full valid drivers licence with a clean driving record for a minimum of one year. Some countries require a licence to be held for a longer period. A learner or provisional drivers licence is not accepted. An international licence is required for many countries including Austria, Belgium, Czech Republic, Germany, Greece, Italy, Poland and Spain. For a full list of countries, click here or ask at time of booking.

Insurance Excess/Vehicle Liability: In the event of theft or accidental damage to the vehicle, an excess will apply. Please refer to the applicable motorhome rental page for details. Adequate travel insurance is strongly recommended.

Excess Reduction/Vehicle Liability: In some countries it is possible to purchase additional insurance to reduce the insurance excess/vehicle liability amount payable. If the additional cover is accepted, charges are nonrefundable.

Optional Accessories: Child seats, snow chains, camping table and chairs etc should be requested at time of booking and are subject to availability by the supplier. Additional fees apply and are paid locally.

One Way Rentals: If you return your vehicle to a different location than its origin (be it international or domestic), you will incur a one way fee. Charges and conditions vary between suppliers and car types. Details will be advised at time of reservation. If you vary your drop off point, additional charges may apply.

Geographic Restrictions: It is important to advise your Travel Agent and/or DriveAway at time of booking if you intend to drive your hire vehicle outside the country of rental as conditions and charges may apply. DriveAway takes no responsibility for problems occurring as a result of non-advice.

Fair Rates: Some products charge higher rates/ supplements during special events, festival time or weekends. The applicable dates and rates will be advised at time of enquiry or booking or in rare cases upon confirmation.

Images: Whilst every effort has been made to give accurate images, these are provided as a guide only and actual décor, layout and configuration cannot be guaranteed.

Cancellations: For most motorhome rentals, a AUD500 + 20% cancellation fee may apply if cancelled 30 days prior to pick up. Cancellation less than 30 days may result in a 50% to 100% cancellation fee, depending on the supplier. In some cases, travel agent charges will also apply.

LIABILITY

Liability: Certain provisions of the Competition and Consumer Act (including, without limitation, the Australian Consumer Law) and other State, Territory or Commonwealth laws in Australia, as amended or replaced from time to time, (collectively “ACL”) apply to the operation of these terms and conditions and provide consumers (as that expression is used in the ACL) and others with certain rights (referred to collectively as the “consumer guarantees”) in relation to goods or services purchased by those persons. Other than consumer guarantees, which are not excluded, modified or restricted by this provision, DriveAway does not give any guarantee or warranty or make any representation of any kind, express or implied, with respect to the supply by DriveAway or others of any goods or services on this website.

Other than in respect of goods or services supplied to consumers or goods or services that are of a kind ordinarily acquired for personal, domestic or household use or consumption, DriveAway’ liability for the breach of any condition or warranty, whether express or implied (other than warranties or conditions in relation to title, encumbrances and quiet possession) is limited, at DriveAway’ option, to:

  1. in the case of goods; the replacement of the goods, the supply of equivalent goods, the repair of the goods, the payment of the cost of replacing the goods or of acquiring equivalent goods; or
  2. in the case of services; the supplying of the services again or the payment of the cost of having the services supplied again.

Subject to rights that the Customer may have under the ACL, which are not excluded, modified or restricted by this provision, DriveAway is not liable to the Customer or any other person, whether in contract, tort or otherwise, for any loss or damages (including without limitation specific, indirect, consequential or economic loss) howsoever caused arising from any event.

Notwithstanding anything contained on this website, nothing in these terms and conditions:

  1. excludes, restricts or modifies or purports to have the effect of excluding, restricting or modifying any condition or warranty that is implied by, or consumer guarantee specified by, the ACL or DriveAway's liability under any such condition, warranty or guarantee; or
  2. gives rise to any liability on the Customer’s part or qualifies DriveAway's liability in circumstances where DriveAway is in breach of these terms and conditions, including any conditions or warranties implied, or consumer guarantees specified, by the ACL.

RESPONSIBILITIES

Responsibility for Information: Vehicle specifications, photographs, illustrations, third party charges, third party conditions and information relating to goods or services provided by third parties contained on this website (collectively “Information”) are provided by third parties to DriveAway. All Information is subject to change without notice. The Customer must not rely on this Information. Any descriptions of the goods or services of any third parties in the Information is by way of identification only and the use or reliance on that description by any person shall not constitute any contract between that person and DriveAway as a sale by description. The Customer must make their own independent enquiries and investigations and undertake their own assessment of any Information before deciding whether or not the goods or services referred to in the Information are suitable for the requirements of the Customer.

Supply of Goods or Services by Third Parties: The goods and services identified on this website may be provided by a third party. In order for the Customer to obtain goods and services provided by a third party, the Customer may be required by that third party to agree to, and be bound by, terms and conditions that are specified by that third party. Any person intending to enter into an agreement with a third party must make their own independent enquiries and assessments in relation to the effect of the terms and conditions of that agreement before doing so. Subject to rights that the Customer may have under the ACL, which are not excluded, modified or restricted by this provision, the Customer acknowledges and agrees that DriveAway has no control over and no responsibility for any terms and conditions agreed between the Customer and a third party.

GOVERNING LAW

These terms and conditions are governed in all respects by the law of the State of New South Wales and the Customer irrevocably submits to the non-exclusive jurisdiction of the Courts of New South Wales and the Federal Court of Australia.


Last updated: 09 November 2018. All information is correct at time of print & subject to change without notice.


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