Explore Europe in a Brand New Peugeot

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Peugeot Customer Assistance Guide

Lease Forms - Please ensure your completed, original lease forms have been returned to the Peugeot Reservations Department at DriveAway Holidays a minimum of 8 weeks prior to collection. Please contact us should you have any questions regarding these forms.

Collecting your car - Please be advised that collection of your vehicle is a meet and greet service and must be arranged by appointment. Your Peugeot confirmation number and surname must be advised when arranging this appointment. This confirmation number can be found in the confirmation field on your invoice/voucher. Please confirm exact time of pick up/flight arrival at time of booking. Please refer to your voucher for the address/location of the Peugeot depot or representative. For collections at Airports the Peugeot representative will wait for no more than 30 minutes beyond the scheduled arrival time. If your details change after departing Australia please be sure to contact the delivery centre advising any changes. Collections on Public Holidays are only available from Airport and Railway locations.

You are required to present your Passport, Lease Voucher and Drivers licence upon collection of the vehicle. International Driving Licences are compulsory in many countries. Please refer to your local motoring association for details.

Upon Collection - Be sure you read the Peugeot Practical Guide and Peugeot Assistance (Emergency) Guide provided with your vehicle as well as listed here as soon as possible. The comprehensive guides are designed to help you make the most of your European trip in your Peugeot.

The following countries are covered by insurance and for assistance: Andorra, Austria, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus (Greek Territory only)~, Czech Republic, Denmark, Estonia, Finland, Metropolitan France (including Corsica), Germany, Gibraltar, Greece (excludes Crete and Greek Islands), Hungary, Iceland, Ireland, Italy (including Sicily and Sardinia), Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal (including Azores and Madeira), Romania, San Marino, Serbia*, Slovakia, Slovenia, Spain (including Balearic and Canary Islands), Sweden, Switzerland, the Vatican, United Kingdom.

~The cover of insurance provided for Cyprus is limited to the geographical parts of Cyprus which are under control of the government of the Republic of Cyprus.

*The cover of insurance provided for Serbia is limited to the Republic of Montenegro and the geographical parts of Serbia which are under control of the government of the Republic of Serbia.

Travel is not permitted into the following countries: Albania, Algeria, Belarus, Israel, Iran, Kosovo, Moldova, Morocco, Russia, Tunisia, Turkey, Ukraine, and the Greek Islands. Travel to these countries is at the lessees risk and is not covered by the Peugeot insurance or Peugeot assistance.

Breakdown or Accident Assistance - Please be sure to read about your Peugeot Assistance cover in the Peugeot Assistance (Emergency) Guide (supplied in your vehicle). In the event that you have an accident or breakdown you must contact the Peugeot Assistance service and follow their instructions. Please refer to a summary of your obligations on the lease documents. You can also view the full Peugeot Assistance (Emergency) Guide shown on our website here prior to signing your lease documents.

Returning your car - Please call the drop off location at least 4 business days prior to drop off to organise an appointment to return your car. Please phone on working days, excluding weekends and public holidays. The vehicle must be returned to your elected return centre. Please refer to the Peugeot Practical Guide (supplied in your vehicle as well as listed here) for permitted changes and conditions.

Child Seats - In Europe, the use of a restraint system, adapted to size and weight is mandatory for children under the age of 10. You will need to order and pay for a seat with Peugeot prior to departure. This child seat is yours to keep at the end of the lease. Please Note: Australian child seats do not comply with European standards.

Terms & Conditions - For general conditions, cancellations and no-show fees, see the Terms and Conditions section here or the DriveAway Holidays' brochure. Conditions apply.

Frequently Asked Questions

Q. Can my friend or relative collect the vehicle for me?
A. No. The vehicle can only be delivered to the registered driver or to his/her spouse or partner. In this second case, the spouse or partner must show the original (and not a photocopy) of a proxy form completed and signed in their name by the registered driver (contract holder). This proxy form must include the phrase: "I authorise my spouse/partner [insert name] to take delivery of and drive my vehicle." A photocopy of the contract holder's passport is also required.

Q. Can I have additional drivers and is there a fee?
A. Yes you are able to have additional drivers and there is no additional fee, however there are strict restrictions as follows.

Q. What happens if my vehicle is stolen or I have an accident?
A. Detailed information is available in the Peugeot Assistance (Emergency) Guide which is supplied in your vehicle as well as listed here, however it is relatively simple. You need to follow the same procedure as you would at home. Contact the police and fill out an accident report form. You must contact the Peugeot Customer Assistance team as soon as possible and follow their instructions. Keep any documents relating to the accident and fax the document to Peugeot Assistance. In the event of your vehicle being stolen once you have notified Peugeot, the promissory note amount will not be invoked.

Q. If I have to return earlier for any reason, can I do this, and am I entitled to a refund?
A. Yes, please make sure you contact the Peugeot Representative at least 4 working days before the expiration of the contract to organise the return. Please Note: There are no refunds for early return of your vehicle. We strongly suggest you purchase suitable travel insurance prior to departing your country of origin.

Q. Can I get winter tyres fitted on my Peugeot vehicle?
A. No, all Peugeot vehicles are fitted with standard tyres prior to leaving the Peugeot Sodexa factory. Standard tyres are not suitable for all winter conditions and during certain periods of the year. In some countries it is a requirement by law that all vehicles are equipped with winter tyres between November and March. Peugeot Open Europe does not lease or sell snow ‘winter’ tyres. It is the client’s responsibility to purchase the appropriate ‘winter tyres’ whilst overseas and have them fitted and removed at an authorised Peugeot dealer.

Q. Do Peugeot Sodexa offer Tow Bars as an accessory or allow them to be fitted?
A. This is possible, however rules and restrictions apply. For further terms, please enquire.

Q. If I take my vehicle on a ferry will I be covered by insurance?
A. Yes. You are covered by full comprehensive insurance` and are covered in both the UK and Ireland. Ferry crossing fees are not included in the costs; these will need to be prepaid. Let us know if you are interested in this as we can help.

For additional Frequently Asked Questions on Peugeot Leasing, click here.

Last updated 28 February 2018. All information is correct at time of print & subject to change without notice.