Explore Europe in a Brand New Peugeot

Peugeot Frequently Asked Questions

Before Your Lease      |       During Your Lease      |     After Your Lease

Before Your Lease

Q. Can I travel on a European passport?

A. Yes you can. When completing the contracts you must complete the declaration of honour which outlines your intention to travel along with travel dates along with a copy of your Australian residency visa. If this is Electronic you may provide a copy of a utility bill more than 6 months old showing your residential address. You must not reside in the EU (European Union) and you must have been in Australia for more than 6 months. Detailed information including the declaration of honour will be sent with your Peugeot Lease Forms when your booking has been confirmed.

Q. Why do I have to give my credit card details on the contract?

A. This is for Peugeot's use only, in cases of any traffic infringements or items not returned with the vehicle, for example keys, registration papers etc. There is no credit card block or freeze on your card.

Q. What if I don’t pay my booking by the due date?

A. Upon confirmation of your booking a $500 deposit is required within 48 hours. If this is not received your booking will automatically be cancelled. Final balance of your booking is due 6 weeks prior to collection, or by any special deadline. If the final payment is not received your reservation will be cancelled by DriveAway Holidays.

Q. How far in advance can I make amendments to my Peugeot booking?

A. All changes are on request with Peugeot and within 30 days off collection certain changes are not possible. For further information please contact DriveAway Holidays.

Q. Is there a cancellation policy with Peugeot Sodexa?

A. If a booking is cancelled outside 6 weeks - A AUD500 cancellation fee will apply. If a booking is cancelled inside 6 weeks of collection, a cancellation fee of AUD500 + Supplier levied charges will apply. In some cases, travel agent charges may apply.

Q. Do I need an International Driving Permit (IDP) when leasing a Peugeot?

A. An IDP is proof that you hold a valid driver’s licence in your home country at the date of issue of the IDP and should be carried with your domestic driver licence. It is a very useful travel document and is required or recommended for many countries when hiring and/or leasing a motor vehicle. Click here for more details.

Q. Can I order a specific colour for my Peugeot vehicle?

A. No, Peugeot do not offer this service.

Q. Is a diesel model better to have then a petrol model?

A. The price for diesel is generally cheaper than petrol in most European countries. Therefore we recommend if you plan on doing a reasonable amount of driving it may be more economical to pay the extra and take a diesel model.

Q. Do Peugeot Sodexa offer Tow Bars as an accessory or allow them to be fitted?

A. Peugeot do not offer tow bars on their vehicles.

Q. What tyres do Peugeot vehicles come with?

A. All vehicles are fitted with standard tyres prior to leaving the Peugeot Sodexa factory. Standard tyres not are suitable for winter conditions. Certain countries would require by law, all vehicles to be fitted with Winter Tyres or equivalent Mud & Snow Tyres to travel during the winter period, November to April. Peugeot Open Europe does not lease or sell 'winter tyres'. If the client wishes to have winter tyres, it’s the client’s responsibility to purchase them whilst overseas and have them fitted and removed at an authorised Peugeot dealer. The vehicle needs to be returned with the original tyres fitted. Snow chains can be purchased from a service staion and used (at clients cost), however they are not suitable for highway driving. Mud & Snow Tyres with Grip Control, which meet the legal restrictions in Germany, Switzerland and Austria can be requested on certain vehicles; contact DriveAway Holidays for full details and further information.

Q. If I collect in London will I receive a right hand drive?

A. All Peugeot vehicles are French vehicles delivered from France. As such you will receive a left hand drive car even if collecting in London.

Q. Where can I drive my Peugeot?

You can drive your Peugeot and are covered by insurance and assistance in the following countries: Andorra, Austria, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus (Greek Territory only )~, Czech Republic, Denmark, Estonia, Finland, France (including Corsica), Germany, Gibraltar, Greece (including Crete and Greek Islands), Hungary, Iceland, Ireland, Italy (including Sicily and Sardinia), Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal (including Azores and Madeira), Romania, San Marino, Serbia*, Slovakia, Slovenia, Spain (including Canary Islands), Sweden, Switzerland, United Kingdom, Vatican.

~The cover of insurance provided for Cyprus is limited to the geographical parts of Cyprus which are under control of the government of the Republic of Cyprus.

*The cover of insurance provided for Serbia is limited to the Republic of Montenegro and the geographical parts of Serbia which are under control of the government of the Republic of Serbia.

Travel is not permitted into the following countries: Albania, Algeria, Belarus, Israel, Iran, Kosovo, Moldova, Morocco, Russia, Tunisia, Turkey and the Ukraine. Travel to these countries is at the lessees risk and is not covered by the Peugeot insurance or Peugeot assistance.

During Your Lease

Q. What do I need to collect my vehicle?

A. Upon pick up you will need to provide the prepaid voucher from DriveAway Holidays and your passport.

Q. Do I need to leave a deposit when I arrive or pay for any extras?

A. No. Once you have paid DriveAway Holidays you will be given a prepaid voucher, this will cover you for your lease and there are no extras to pay other than tolls, highway charges or fuel. There is no deposit required or credit card imprints taken at time of collection.

Q. How much fuel is provided and do I need to return the vehicle full?

A. The vehicle will be delivered with between 10-15 litres of fuel (depending on the model), which in most cases is enough to get out of the city or on your way. You are not required to return the vehicle full and there are no charges in doing this. You can choose to add and pre-pay for a tank of fuel on your booking if you wish.

Q. Will I receive a right hand drive vehicle if I collect in the UK?

A. No, all Peugeot models are left hand drive vehicles.

Q. Can my friend or relative collect the vehicle for me?

A. No. The vehicle can only be delivered to the registered driver or to his/her spouse or partner. In this second case, the spouse or partner must show the original (and not a photocopy) of a proxy form completed and signed in their name by the registered driver (contract holder). This proxy form must include the phrase: "I authorise my spouse/partner [insert name] to take delivery of and drive my vehicle." A photocopy of the contract holder's passport is also required.

Q. Can I have additional drivers and is there a fee?

A. Yes you are able to have additional drivers and there is no additional fee, however there are strict restrictions as follows.

All additional drivers must comply with all requirements of the lease.

Q. If I take my vehicle on a ferry will I be covered by insurance?

A. Yes. You are covered by full comprehensive insurance and have coverage on all UK, Irish and European ferries. Ferry crossing fees are not included in the costs.

Q. What equipment is provided with your Peugeot vehicle?

A. All Peugeot deliveries will be provided with a security kit which includes a reflective jacket and triangle. Peugeot Sodexa will charge the client's credit card should the item/s not be returned with the vehicle. Some countries may have individual equipment requirements so this should be researched when planning an itinerary. Peugeot cannot predict where each client will travel and therefore leave it to the client to investigate and purchase.

Q. How do I purchase the emission sticker that is required in certain parts of Germany?

A. As you will be driving a French car it is your responsibility to source this sticker. These can be purchased from vehicle registration offices, vehicle inspection stations (TUV’s in German), authroised garages and post offices. Simply show the registration papers that you are given at the start of the lease and the dealer will provide you with the emission sticker. The cost is approximately EUR8.

Q. Does the Peugeot vehicle come with a spare tyre?

A. Please refer to the individual vehicle specifications. Only certain vehicles come with a spare tyre. Information on tyres for the 2017 fleet will be released shortly.

Q. What happens if my vehicle is stolen or I have an accident?

A. Detailed information is available in the Peugeot Assistance (Emergency) Guide which is supplied in your vehicle as well as listed here, however it is relatively simple. You need to follow the same procedure as you would at home. Contact the police and fill out an accident report form. You must contact the Peugeot Customer Assistance Team as soon as possible and follow their instructions. Keep any documents relating to the accident and fax the documents to Peugeot Assistance. In the event of your vehicle being stolen once you have notified Peugeot, the promissory note amount will not be invoked.

Q. If I want to extend or change the details of my lease whilst I’m overseas, can I do this through my Australian Travel Agent?

A. No. Extensions or changes are possible however you will need to contact Peugeot Sodexa direct and arrange this with them. All costs will be in Euro’s and current taxes applied.

Q. If I have to return earlier for any reason, can I do this, and am I entitled to a refund?

A. Yes, please make sure you contact the Peugeot Representative at least 4 working days before the expiration of the contract to organise the return. Please Note: There are no refunds for early return of your vehicle. We strongly suggest you purchase suitable travel insurance prior to departing your country of origin.

After Your Lease

Q. Can I purchase the Peugeot car after my lease has finished?

A. Yes, you have the option of buying the TT vehicle for yourself or a family member subject to advantageous conditions given the duration of use under the Temporary Transit formula. Peugeot Open Europe will take care of customs clearance for re-registration in mainland France only. For further details, please contact Peugeot Open Europe at least 21 business days before the expiration of your contract.

If you still have questions regarding your Peugeot leasing please don’t hesitate to contact our Peugeot team and one of our consultants will assist you.


Updated: 17 November 2016. All information is correct at time of print & subject to change without notice.