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DriveAway

TERMS AND CONDITIONS

SEARCH FOR CAR PRICES

Pick up Location:

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DROP OFF LOCATION:

PICK UP DATE:

Pick up Time:

DROP OFF DATE:

DROP OFF TIME:

Driver Age 26-69

Additional fees may apply for drivers under 26 and over 69 years at the time of rental. Please see the Terms and Conditions for further details.

Important Terms & Conditions

General DriveAway Terms & Conditions

Who we are: DAH Holdings Pty Ltd - Part of the Auto Europe LLC Group - ABN 67 107 041 912 ("DriveAway") is a member of the Australian Federation of Travel Agents Limited (AFTA) #1125, and is an ATAS Accredited Travel Agent A11440.

Application: These terms and conditions apply to any contract made between DriveAway and any person (referred to as the “Customer”) purchasing goods or services referred to on this website from DriveAway.

Agent Notice: The terms outlined below apply to consumer bookings made directly with DriveAway. If you are booking on behalf of a client under a travel agency or commercial partner arrangement, please refer to the relevant terms available via the Agent login portal.

How to Book: Contact your licensed Travel Agent, or visit www.driveaway.com.au.

Invoices: An invoice is sent upon confirmation of your reservation outlining all aspects of products booked. Confirmations are subject to unadvised changes in depot hours, fleet conditions, stopsell vehicles and one-way hires until full payment has been received.

Travel Documents: Once payment is received, a travel voucher will be issued. Special requests e.g., child seat, ski rack etc. and /or specialty vehicles, a travel voucher is issued upon full payment and once confirmation has been received from the supplier of the specific request. Vouchers are accountable documents and serve as exchange vouchers for products you have booked. Non-presentation of your vouchers may result in charges being applied locally. There are some instances however where documentation is not required and will be advised at time of reservation.

Reissue Fee: No charge, unless applied by the supplier.

Quote Validity

All quotes are issued in Australian Dollars.

Car Hire quotes are not permitted.
Motorhome valid for 24 hours only and must be repriced at time of confirmation. Subject to availability always.
Leasing quotes are valid for 7 days and must be repriced at time of booking. Subject to availability always.

Deposits

Supplier levied deposits may be required and will be advised at time of reservation. Please note: some supplier deposits may be non-refundable and will be advised at the time of reservation.

Car Rental
- No deposit required.
Motorhomes
- A minimum non-refundable deposit of $350.00 + 20% of rental is required in order to request & confirm for all bookings made outside of 9 weeks of collection.

Payment

Where bookings are made by credit card, a 0.9% surcharge will be charged on the total amount of the booking.

Car Rental
- Refer to terms and conditions of your booking for further information as product terms may vary.
- Payment is required immediately upon confirmation.
- Refer to your valid invoice for your specific payment due date.
- Important: The car hire booking will be cancelled with the supplier if payment is not received by the invoice due date.
Euro-Leasing
- Where bookings are made by credit card, a 0.9% surcharge will be charged on the total amount.
- Payment is required immediately upon confirmation. Late return of lease forms may delay the delivery of your vehicle. For bookings within six weeks of collection, please contact our office. Late bookings are not guaranteed.
Motorhomes
- Full and Final payment is due 9 weeks prior to collection. If for any reason full payment is not received by the due date, DriveAway reserve the right to treat the reservation as a cancellation.

Prestige Car Rental
- Full payment is required prior to requesting a Prestige Car Rental. If paying with a credit card, your card will not be charged until the vehicle confirmation is received.

Kindly be advised that DriveAway does not accept payment by cash or cheque.

Amendments

Car Rental
- No charge, unless applied by the supplier. If an amendment occurs, DriveAway reserves the right to re-price. All amendments must be made directly with DriveAway. Conditions apply. In some cases, travel agent charges will also apply.
Car-2-Europe Peugeot, Citroën and DS
- No changes can be made within 30 days of pick up. All amendments are subject to availability and will be repriced. No name changes are permitted once a booking has been confirmed. For further information please contact DriveAway.
Renault Eurodrive
- No changes can be made within 30 days of pick up. All amendments are subject to availability and will be repriced. No name changes are permitted once a booking has been confirmed. For further information please contact DriveAway.
Motorhome
- All amendments are subject to availability and will be repriced. Amendments made within 30 days of collection may result in cancellation and rebook by the supplier. For further information please contact DriveAway.
- In the case of postponing the travel dates on a booking with a Deposit only, the original travel dates will be used to determine the Payment due date of the final balance.

Cancellations

Car Rental
- For car hire bookings cancelled more than 48 hours prior to collection, there is NO cancellation fee. All cancellations made within 48 hours of the scheduled pickup time are non-refundable.
Car-2-Europe Peugeot, Citroën and DS
- Cancellation 31 days or more before delivery date: No penalty
- Cancellation 30 days or less before delivery date and registered: EUR 1,000
- Cancellation 30 days or less before delivery date and not registered: EUR 300
- No Show or cancellation on date of delivery: Full prepaid amount of the contract, there is no refund. (Note: No show fee also applies if cancelled at delivery if no longer needing the car or does not meet client’s expectations)
Renault Eurodrive
- Cancellation 31 days or more before delivery date: No penalty
- Cancellation 30 days or less before delivery date and registered: EUR 1,000
- Cancellation 30 days or less before delivery date and not registered: EUR 300
- No Show or cancellation on date of delivery: Full prepaid amount of the contract, there is no refund. (Note: No show fee also applies if cancelled at delivery if no longer needing the car or does not meet client’s expectations)
Motorhome
- For all motorhome rentals, a AUD350 + 20% cancellation fee may apply if cancelled 9 weeks prior to pick up. Cancellation less than 9 weeks may result in a 100% cancellation fee, depending on the supplier. In some cases, travel agent charges will also apply.
- Non-collection fees also apply.

No-Shows/Non-Collection Fees

Car Rental
- The full rental value will apply to all car hire bookings that are cancelled after collection, denied at pick up or marked as a non-collection. Credit card fees apply.

Frequent Flyer Points: Not applicable on any DriveAway products.

Refunds: No refund will be made on any part of a package provided and not used; this includes unused car & motorhome rental days and leasing days. DriveAway does not authorise the employees of any supplier to promise refunds to clients.

Travel Insurance: We strongly recommend that you take out suitable travel insurance with maximum rental vehicle excess cover.

Conditions By Product

Liability

Liability: Certain provisions of the Competition and Consumer Act (including, without limitation, the Australian Consumer Law) and other State, Territory or Commonwealth laws in Australia, as amended or replaced from time to time, (collectively “ACL”) apply to the operation of these terms and conditions and provide consumers (as that expression is used in the ACL) and others with certain rights (referred to collectively as the “consumer guarantees”) in relation to goods or services purchased by those persons. Other than consumer guarantees, which are not excluded, modified or restricted by this provision, DriveAway does not give any guarantee or warranty or make any representation of any kind, express or implied, with respect to the supply by DriveAway or others of any goods or services on this website.

Other than in respect of goods or services supplied to consumers or goods or services that are of a kind ordinarily acquired for personal, domestic or household use or consumption, DriveAway’ liability for the breach of any condition or warranty, whether express or implied (other than warranties or conditions in relation to title, encumbrances and quiet possession) is limited, at DriveAway’ option, to:

in the case of goods; the replacement of the goods, the supply of equivalent goods, the repair of the goods, the payment of the cost of replacing the goods or of acquiring equivalent goods; or
in the case of services, the supplying of the services again or the payment of the cost of having the services supplied again.

Subject to rights that the Customer may have under the ACL, which are not excluded, modified or restricted by this provision, DriveAway is not liable to the Customer or any other person, whether in contract, tort or otherwise, for any loss or damages (including without limitation specific, indirect, consequential or economic loss) howsoever caused arising from any event.

Notwithstanding anything contained on this website, nothing in these terms and conditions:

excludes, restricts or modifies or purports to have the effect of excluding, restricting or modifying any condition or warranty that is implied by, or consumer guarantee specified by, the ACL or DriveAway ’s liability under any such condition, warranty or guarantee; or
gives rise to any liability on the Customer’s part or qualifies DriveAway’s liability in circumstances where DriveAway is in breach of these terms and conditions, including any conditions or warranties implied, or consumer guarantees specified, by the ACL.

Responsibility for Information and supply of goods or services by Third Parties

Responsibility for Information: Vehicle specifications, photographs, illustrations, third party charges, third party conditions and information relating to goods or services provided by third parties contained on this website (collectively “Information”) are provided by third parties to DriveAway. All Information is subject to change without notice. The Customer must not rely on this Information. Any descriptions of the goods or services of any third parties in the Information is by way of identification only and the use or reliance on that description by any person shall not constitute any contract between that person and DriveAway as a sale by description. The Customer must make their own independent enquiries and investigations and undertake their own assessment of any Information before deciding whether the goods or services referred to in the Information are suitable for the requirements of the Customer.

Supply of Goods or Services by Third Parties: The goods and services identified on this website may be provided by a third party. For the Customer to obtain goods and services provided by a third party, the Customer may be required by that third party to agree to, and be bound by, terms and conditions that are specified by that third party. Any person intending to enter into an agreement with a third party must make their own independent enquiries and assessments in relation to the effect of the terms and conditions of that agreement before doing so. Subject to rights that the Customer may have under the ACL, which are not excluded, modified or restricted by this provision, the Customer acknowledges and agrees that DriveAway has no control over and no responsibility for any terms and conditions agreed between the Customer and a third party.

Governing Law

These terms and conditions are governed in all respects by the law of the State of New South Wales and the Customer irrevocably submits to the non-exclusive jurisdiction of the Courts of New South Wales and the Federal Court of Australia.

Last updated: 19 September 2025. All information is correct at time of publication and subject to change without notice.

DAH Holdings Pty Ltd - Part of the Auto Europe LLC Group
Level 1, 157 Walker St
North Sydney, NSW 2060
Australia