Coronavirus (COVID-19) - Amendment, Cancellation & Refund Information

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Important Terms & Conditions

Coronavirus (COVID-19)

We understand that due to the ongoing impact of Coronavirus and the corresponding changes and implications to travel and border protection policies worldwide, your travel may be affected.

The DriveAway team is in daily contact with our car, motorhome and Euro-Leasing suppliers to ensure we have the most accurate information available to support our valued customers.

For any immediate help, contact our customer support teams on 1300 363 500. Our phone number for international calls can be found on our contact us page.

For advice on travel restrictions and general Coronavirus (COVID-19) updates, please refer to the Australian Government, Department of Health website.

For further information on amendments and cancellations, please find our policies below.

COVID Amendment and Cancellation Policy

  • Amendments: All amendments prior to collection should be processed through DriveAway directly. DriveAway do not charge an amendment fee, unless applied by the supplier. Amendments are subject to supplier availability and will be repriced to the current rate at the time of amendment, regardless of the change. In some cases, travel agent charges will also apply.
  • Cancellations: For bookings cancelled prior to collection there is NO cancellation fee/s. In some cases, supplier levied fees and/or travel agent charges may apply.
  • Credit: Clients with valid credit vouchers are required to book by 31 December 2022, for travel throughout 2022/2023. DriveAway credit vouchers can apply towards any DriveAway products. Please note that a cancellation fee may apply if you choose to cancel your credit and request a refund.
  • No-Shows/Non-Collection Fees: For any bookings cancelled after the confirmed collection date or is a 'non-collection', the FULL PRICE of the rental will be charged. Credit card fees apply.
  • Refunds: Refunds are being processed within 7 to 10 business days.

Car-2-Europe Peugeot, Car-2-Europe Citroën, Car-2-Europe DS

  • Amendments: If the name is changed on the same lease contract, a EUR150 supplier levied amendment fee applies. No amendments are permitted within 21 days of collection.
  • Cancellations:
    • If a booking is cancelled after the confirmed collection date or is a 'non-collection, a AUD500 cancellation fee + EUR800 supplier levy fee will apply.
    • If a booking is cancelled outside 6 weeks of collection, a AUD500 cancellation fee will apply.
    • If a booking is cancelled within 6 weeks of collection and the vehicle has not been registered, a AUD500 cancellation fee + EUR300 supplier levy fee will apply.
    • If a booking is cancelled within 6 weeks of collection and the vehicle has been registered, a AUD500 cancellation fee + EUR1,100 supplier levy fee will apply.
    • In some cases, credit card fees and/or travel agent charges may apply.
  • Credit: Clients with valid credit vouchers are required to book by 31 December 2022, for travel throughout 2022/2023. DriveAway credit vouchers can apply towards any DriveAway products. Please note that a cancellation fee may apply if you choose to cancel your credit and request a refund.
  • Amendments: Supplier levied amendment fees apply within 21 days of collection, including name changes EUR150, and change of delivery location between EUR300-600 depending on the location. No amendments are permitted once the vehicle has been registered. For further information please contact DriveAway.
  • Cancellations:
    • If a booking is cancelled after the confirmed collection date or is a 'non-collection, a AUD500 cancellation fee + EUR800 supplier levy fee will apply.
    • If a booking is cancelled outside 6 weeks of collection, a AUD500 cancellation fee will apply.
    • If a booking is cancelled within 6 weeks of collection, a AUD500 cancellation fee + EUR800 supplier levy fee will apply.
    • In some cases, credit card fees and/or travel agent charges may apply.
  • Credit: Clients with valid credit vouchers are required to book by 31 December 2022, for travel throughout 2022/2023. DriveAway credit vouchers can apply towards any DriveAway products. Please note that a cancellation fee may apply if you choose to cancel your credit and request a refund.
  • Amendments: If an amendment occurs, DriveAway reserves the right to re-price. All amendments must be made directly with DriveAway. Please check at the time of booking for full details.
  • Cancellations: For most motorhome rentals, a AUD350 + 20% cancellation fee may apply if cancelled 60 days prior to pick up. Cancellation less than 60 days may result in a 50% to 100% cancellation fee, depending on the supplier. In some cases, travel agent charges will also apply.
  • Credit: Clients with valid credit vouchers are required to book by 31 December 2022, for travel throughout 2022/2023. DriveAway credit vouchers can apply towards any DriveAway products. Please note that a cancellation fee may apply if you choose to cancel your credit and request a refund.

General DriveAway Terms & Conditions

Who we are: DAH Holdings Pty Ltd - Part of the Auto Europe LLC Group - ABN 67 107 041 912 ("DriveAway") is a member of the Australian Federation of Travel Agents Limited (AFTA), and is an ATAS Accredited Travel Agent A11440.

Application: These terms and conditions apply to any contract made between DriveAway and any person (referred to as the “Customer”) purchasing goods or services referred to on this website from DriveAway.

How to Book: Contact your licensed Travel Agent, visit www.driveaway.com.au or call DriveAway 1300 363 500.

Quotes: Car Hire, Motorhome Rental (24 hours) and Peugeot Leasing quotes are valid for 3 days and are in Australian Dollars.

  • Car Hire is valid for 3 days but must always be repriced at time of confirmation. Subject to availability always.
  • Motorhome valid for 24 hours only and must be repriced at time of confirmation. Subject to availability always.
  • Leasing is valid for 7 days and must be repriced at time of confirmation. Subject to availability always.

Deposit: Supplier levied deposits may be required and will be advised at time of reservation. Please note: some supplier deposits may be non-refundable and will be advised at the time of reservation.

  • Car Rental
    • No deposit required.
  • Motorhomes
    • A minimum AUD350 + 20% deposit is required at the time of reservation for all bookings made outside of 9 weeks of collection.
  • Euro Leasing
    • An AUD500 non-refundable deposit due upon confirmation of booking.

Payment: Where bookings are made by credit card, a 2% surcharge will be charged on the total amount of the booking.

  • Car Rental
    • Refer to your valid invoice for all payment due dates. Refer to terms and conditions of your booking for further information as product terms may vary.
  • Euro Leasing
    • Full payment is due 6 weeks prior to collection. If for any reason final payment is not received by the due date, DriveAway reserve the right to treat the reservation as a cancellation.
  • Motorhomes
    • DriveAway requires final payment 9 weeks prior to departure from Australia. For all motorhome rentals, final payment is required 9 weeks prior to collection. For all reservations inside 9 weeks of departure/collection date, final payment will be required at time of reservation. If for any reason full payment is not received by the due date, DriveAway reserve the right to treat the reservation as a cancellation.

Invoices: An invoice is sent upon confirmation of your reservation outlining all aspects of products booked. Confirmations are subject to unadvised changes in depot hours, fleet conditions, stopsell vehicles and one-way hires until full payment has been received.

Travel Documents: Once payment is received, a travel voucher will be issued. Special requests e.g., child seat, ski rack etc. and /or specialty vehicles, a travel voucher is issued upon full payment and once confirmation has been received from the supplier of the specific request. Vouchers are accountable documents and serve as exchange vouchers for products you have booked. Non-presentation of your vouchers may result in charges being applied locally. There are some instances however where documentation is not required and will be advised at time of reservation.

Reissue Fee: No charge, unless applied by the supplier.

  • Car Rental
    • All amendments prior to collection should be processed through DriveAway directly. DriveAway do not charge an amendment fee, unless applied by the supplier. Amendments are subject to supplier availability and will be repriced to the current rate at the time of amendment, regardless of the change. In some cases, travel agent charges will also apply.
  • Car-2-Europe Peugeot, Citroën and DS
    • No changes can be made within 30 days of pick up. Any changes to the name made after the booking is confirmed will incur a fee of AUD250 per change. For further information please contact DriveAway.
  • Renault Eurodrive
    • Supplier levied amendment fees apply within 21 days of collection, including name changes EUR150, and change of delivery location between EUR300-600 depending on the location. No amendments are permitted once the vehicle has been registered. For further information please contact DriveAway.
  • Motorhome
    • If an amendment occurs, DriveAway reserves the right to re-price. All amendments must be made directly with DriveAway. Please check at the time of booking for full details.
  • Car Rental
    • For car hire bookings cancelled prior to collection there is NO cancellation fee. In some cases, supplier levied fees and/or travel agent charges may apply.
  • Car-2-Europe Peugeot, Citroën and DS
    • If a booking is cancelled outside 6 weeks of pick up an AUD500 cancellation fee will apply.
    • If booking is cancelled inside 6 weeks of pick up, a cancellation fee of AUD500 plus supplier levied charges will apply.
    • In addition, if the vehicle has been registered a further cancellation fee of EUR800 will apply. In some cases, travel agent charges may apply.
    • Non-collection fees also apply
  • Renault Eurodrive
    • If booking is cancelled outside 22 days of collection and the vehicle has not been registered a cancellation fee of AUD350 will apply
    • If a booking is cancelled within 21 days of collection or the vehicle has been registered a cancellation fee of AUD1300 + Supplier levy will apply
    • An administration charge of AUD250 in addition to the set cancellation fees will be applied upon the cancellation of a confirmed booking within six weeks of the collection date.
    • Non-collection fees also apply
  • Motorhome
    • For all most motorhome rentals, a AUD350 + 20% cancellation fee may apply if cancelled 9 weeks prior to pick up. Cancellation less than 60 days may result in a 50% to 100% cancellation fee, depending on the supplier. In some cases, travel agent charges will also apply.
    • Non-collection fees also apply.
  • Car Rental
    • For bookings created from 1 May 2021 and cancelled after the confirmed collection date or is a 'non-collection', the FULL PRICE of the rental will be charged. Credit card fees apply.

Frequent Flyer Points: Not applicable on any DriveAway products.

Refunds: No refund will be made on any part of a package provided and not used; this includes unused car & motorhome rental days and leasing days. DriveAway does not authorise the employees of any supplier to promise refunds to clients.

Travel Insurance: We strongly recommend that you take out suitable travel insurance with maximum rental vehicle excess cover.

View Car Hire Terms and Conditions here.

View Motorhome Rental Terms and Conditions here.

View Car-2-Europe Peugeot, Citroën and DS Terms and Conditions here.

View the Renault Terms and Conditions here.

View Prestige Terms and Conditions here.

Liability: Certain provisions of the Competition and Consumer Act (including, without limitation, the Australian Consumer Law) and other State, Territory or Commonwealth laws in Australia, as amended or replaced from time to time, (collectively “ACL”) apply to the operation of these terms and conditions and provide consumers (as that expression is used in the ACL) and others with certain rights (referred to collectively as the “consumer guarantees”) in relation to goods or services purchased by those persons. Other than consumer guarantees, which are not excluded, modified or restricted by this provision, DriveAway does not give any guarantee or warranty or make any representation of any kind, express or implied, with respect to the supply by DriveAway or others of any goods or services on this website.

Other than in respect of goods or services supplied to consumers or goods or services that are of a kind ordinarily acquired for personal, domestic or household use or consumption, DriveAway’ liability for the breach of any condition or warranty, whether express or implied (other than warranties or conditions in relation to title, encumbrances and quiet possession) is limited, at DriveAway’ option, to:

Subject to rights that the Customer may have under the ACL, which are not excluded, modified or restricted by this provision, DriveAway is not liable to the Customer or any other person, whether in contract, tort or otherwise, for any loss or damages (including without limitation specific, indirect, consequential or economic loss) howsoever caused arising from any event.

Notwithstanding anything contained on this website, nothing in these terms and conditions:

Responsibility for Information and supply of goods or services by Third Parties

Responsibility for Information: Vehicle specifications, photographs, illustrations, third party charges, third party conditions and information relating to goods or services provided by third parties contained on this website (collectively “Information”) are provided by third parties to DriveAway. All Information is subject to change without notice. The Customer must not rely on this Information. Any descriptions of the goods or services of any third parties in the Information is by way of identification only and the use or reliance on that description by any person shall not constitute any contract between that person and DriveAway as a sale by description. The Customer must make their own independent enquiries and investigations and undertake their own assessment of any Information before deciding whether the goods or services referred to in the Information are suitable for the requirements of the Customer.

Supply of Goods or Services by Third Parties: The goods and services identified on this website may be provided by a third party. For the Customer to obtain goods and services provided by a third party, the Customer may be required by that third party to agree to, and be bound by, terms and conditions that are specified by that third party. Any person intending to enter into an agreement with a third party must make their own independent enquiries and assessments in relation to the effect of the terms and conditions of that agreement before doing so. Subject to rights that the Customer may have under the ACL, which are not excluded, modified or restricted by this provision, the Customer acknowledges and agrees that DriveAway has no control over and no responsibility for any terms and conditions agreed between the Customer and a third party.

Governing Law

These terms and conditions are governed in all respects by the law of the State of New South Wales and the Customer irrevocably submits to the non-exclusive jurisdiction of the Courts of New South Wales and the Federal Court of Australia.

Last updated: 26 July 2022. All information is correct at time of publication & subject to change without notice.