Coronavirus (COVID-19) Update

We understand that due to the ongoing impact of the Coronavirus and the corresponding changes and implications to travel and border protection policies worldwide, your travel may be affected.

The DriveAway team is in daily contact with our car, motorhome and Euro-Leasing suppliers to ensure we have the most accurate information available to support our valued customers as this situation evolves.

For any immediate help, contact our customer and agent support teams on 1300 363 500. Our phone number for international calls can be found on our contact us page.

As we are currently experiencing high volumes of calls and amendments, we will be working through bookings by collection date for efficiency. We appreciate your patience and understanding during this time and value your ongoing support.

For advice on travel restrictions and general Coronavirus (COVID-19) updates, please refer to the Australian Government, Department of Health website.

For further information on amendments and cancellations, please find our policies below.

Amendment and Cancellation Policy

Car Hire

• Amendments: No charge, unless applied by the supplier. If an amendment occurs, DriveAway reserves the right to re-price. All amendments must be made directly with DriveAway. Conditions apply. In some cases, travel agent charges will also apply.


• Cancellations:
  • For bookings cancelled prior to collection there is NO cancellation fee. In some cases, supplier levied fees and/or travel agent charges may apply.


• No-Shows/Non-Collection Fees:
  • For bookings created from 01 May 2021 and cancelled after the confirmed collection date or is a 'non-collection', the FULL PRICE of the rental will be charged. Credit card fees apply.


• Credit: Credit vouchers are available if your car hire booking has been impacted by COVID travel restrictions or snap lockdowns. DriveAway credit vouchers can apply towards any DriveAway products in 2022. Credit vouchers must be used or booked before 31 December 2022. Please note that a cancellation fee may apply if you choose to cancel your credit and request a refund.


• Refunds:
  • Refunds are being actioned by our Accounts Department in cancellation date order.
  • Due to the high number of cancellations, processing refunds are taking longer than normal. We thank you for your patience during this time.

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Euro-Leasing

Car-2-Europe Peugeot, Car-2-Europe Citroën, Car-2-Europe DS

• Amendments: If the name is changed on the same lease contract, a EUR150 supplier levied amendment fee applies. No amendments are permitted within 21 days of collection.


• Cancellations:
  • If a booking is cancelled after the confirmed collection date or is a 'non-collection, a AUD500 cancellation fee + EUR800 supplier levy fee will apply.
  • If a booking is cancelled outside 6 weeks of collection, a AUD500 cancellation fee will apply.
  • If a booking is cancelled within 6 weeks of collection and the vehicle has not been registered, a AUD500 cancellation fee + EUR300 supplier levy fee will apply.
  • If a booking is cancelled within 6 weeks of collection and the vehicle has been registered, a AUD500 cancellation fee + EUR1,100 supplier levy fee will apply.
  • In some cases, credit card fees and/or travel agent charges may apply.
  • Credit: Clients with valid credit vouchers are required to book by 31 December 2022, for travel throughout 2022/2023. DriveAway credit vouchers can apply towards any DriveAway products. Please note that a cancellation fee may apply if you choose to cancel your credit and request a refund.
  
  

Renault Eurodrive

• Amendments: Supplier levied amendment fees apply within 21 days of collection, including name changes EUR150, and change of delivery location between EUR300-600 depending on the location. No amendments are permitted once the vehicle has been registered. For further information please contact DriveAway.


• Cancellations:
  • If a booking is cancelled after the confirmed collection date or is a 'non-collection, a AUD500 cancellation fee + EUR800 supplier levy fee will apply.
  • If a booking is cancelled outside 6 weeks of collection, a AUD500 cancellation fee will apply.
  • If a booking is cancelled within 6 weeks of collection, a AUD500 cancellation fee + EUR800 supplier levy fee will apply.
  • In some cases, credit card fees and/or travel agent charges may apply.
  • Credit: Clients with valid credit vouchers are required to book by 31 December 2022, for travel throughout 2022/2023. DriveAway credit vouchers can apply towards any DriveAway products. Please note that a cancellation fee may apply if you choose to cancel your credit and request a refund.
  
  

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Motorhome Hire

• Amendments: If an amendment occurs, DriveAway reserves the right to re-price. All amendments must be made directly with DriveAway. Please check at the time of booking for full details.


• In the case of postponing the travel dates on a booking with a Deposit only, the original travel dates will be used to determine the Payment due date of the final balance.


• Cancellations: For most motorhome rentals, a AUD350 + 20% cancellation fee may apply if cancelled 30 days prior to pick up. Cancellation less than 30 days may result in a 50% to 100% cancellation fee, depending on the supplier. In some cases, travel agent charges will also apply.
• Credit: Clients with valid credit vouchers are required to book by 31 December 2022, for travel throughout 2022/2023. DriveAway credit vouchers can apply towards any DriveAway products. Please note that a cancellation fee will apply if you choose to cancel your credit and request a refund.

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Last updated: 20 July 2022

All information is correct at time of print & subject to change without notice. For DriveAway's Terms & Conditions, click here.

DAH Holdings Pty Ltd - Part of the Auto Europe LLC Group
Level 1, 157 Walker Street
North Sydney, NSW 2060
Australia