Coronavirus (COVID-19) Update

Due to the impact of the Coronavirus and the corresponding changes and implications to travel and border protection policies worldwide, we understand that many of our customers’ travel plans have been impacted.

The DriveAway team is in daily contact with our car, motorhome and Euro-Leasing suppliers to ensure we have the most accurate information available to support our valued customers as this situation evolves.

For any immediate help, our customer and agent support teams can be reached on 1300 363 500. Our phone number for international calls can be found on our contact us page.

As we are currently experiencing high volume of calls and amendments and are working through bookings by collection date for efficiency. We appreciate your patience and understanding during this time and value your ongoing support.

For the latest update and advice on Coronavirus (COVID-19) from the Australian Government, Department of Health.

For more information on amendments and cancellations, please find our policies below.

Amendment and Cancellation Policy

Car Hire

• Amendments: No charge, unless applied by the supplier. If an amendment occurs, DriveAway reserves the right to re-price. All amendments must be made directly with DriveAway. Conditions apply. In some cases, travel agent charges will also apply.


• Credit: Credits can be held on file and used towards any DriveAway products in 2020, 2021 or 2022. Bookings must be made prior to 31 December 2022. Please note if you choose to cancel your booking and request a refund, a cancellation fee may apply.


• Cancellations:
  • For bookings created from 1 June 2020 and cancelled prior to collection, a cancellation fee of AUD44 incl GST applies. In some cases supplier levied fees and/or travel agent charges may apply.
  • If a booking is cancelled after the confirmed collection date or is a 'non-collection', a cancellation fee of AUD110 incl GST plus supplier levied fees (if applicable) will be charged. Credit card fees apply. Supplier non-collection fees vary and in certain cases are 100% non-refundable. Please enquire for further information regarding non-collection fees.


• Refunds:
  • Refunds are being actioned by our Accounts Department in cancellation date order.
  • Due to the high number of cancellations, processing refunds are taking longer than normal and may take up to 16 weeks. We thank you for your patience during this time.

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Euro-Leasing

Car-2-Europe Peugeot, Car-2-Europe Citroën, Car-2-Europe DS

• Amendments: No changes can be made within 30 days of pick up. Any changes to the name made after the booking is confirmed will incur a fee of AUD250 per change. For further information please contact DriveAway.


• Credit: If the booking has been cancelled outside 6 weeks of collection date, a credit can be held on file and used towards any DriveAway products in 2020, 2021 or 2022. Bookings must be made prior to 31 December 2022. Any bookings cancelled within 6 weeks of collection, this option is also available but only for the DriveAway cancellation fee. Supplier fees will be charged and maintained.


• Cancellations:
  • If a booking is cancelled outside 6 weeks of pick up an AUD500 cancellation fee will apply.
  • If booking is cancelled inside 6 weeks of pick up, a cancellation fee of AUD500 plus supplier levied charges will apply.
  • In addition, if the vehicle has been registered a further cancellation fee of EUR800 will apply. In some cases, travel agent charges may apply.
  • Non-collection fees also apply.

Renault Eurodrive

• Amendments: No changes can be made within 21 days of pick up. Any changes to the name made after the booking is confirmed will incur a fee for every change that is made. For further information please contact DriveAway.


• Credit: If the booking has been cancelled outside 6 weeks of collection date, a credit can be held on file and used towards any DriveAway products in 2020, 2021 or 2022. Bookings must be made prior to 31 December 2022. Any bookings cancelled within 6 weeks of collection, this option is also available but only for the DriveAway cancellation fee. Supplier fees will be charged and maintained.


• Cancellations:
  • If booking is cancelled outside 22 days of collection and the vehicle has not been registered a cancellation fee of AUD350 will apply.
  • If a booking is cancelled within 21 days of collection or the vehicle has been registered a cancellation fee of AUD1300 + Supplier levy will apply
  • An administration charge of AUD250 in addition to the set cancellation fees will be applied upon the cancellation of a confirmed booking within six weeks of the collection date.
  • Non-collection fees also apply.

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Motorhome Hire

• Amendments: If an amendment occurs, DriveAway reserves the right to re-price. All amendments must be made directly with DriveAway. Please check at the time of booking for full details.


• Credit: If collection date has not lapsed, we are offering the option to hold the DriveAway deposit amount of AUD500 to clients that choose to postpone travel to a later date instead of cancelling. Credits can be held on file and used towards any of our products in 2020, 2021 or 2022. Please note, bookings must be made prior to 31 December 2022. Some Motorhome suppliers are also offering the option of credit for future reservations instead of cancellation fees which we can check and advise, depending on supplier terms and conditions. Please note this option is not available for all suppliers and must be checked on a case by case basis.


• Cancellations: For most motorhome rentals, a AUD500 + 20% cancellation fee may apply if cancelled 30 days prior to pick up. Cancellation less than 30 days may result in a 50% to 100% cancellation fee, depending on the supplier. In some cases, travel agent charges will also apply.

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Last updated: 22 October 2020

All information is correct at time of print & subject to change without notice. For DriveAway's Terms & Conditions, click here

DAH Holdings Pty Ltd - Part of the Auto Europe LLC Group
Level 1, 157 Walker Street
North Sydney, NSW 2060
Australia